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| Troubleshooting |
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Problem | Action | ||
Job did not print or incorrect | If you are using a print spooler, verify the spooler is not stalled. | ||
characters printed (continued). | Check the printer interface from the Setup Menu. | ||
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| Determine which host interface you are using. Print a menu settings page | |
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| to verify the current interface settings are correct. See Printing the menu | |
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| settings page. | |
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| If you are using a serial interface: | |
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| • Make sure Honor DSR is set to Off. | |
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| • Check the protocol, baud, parity, and data bit settings. The settings on | |
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| the printer and on the host computer should match. | |
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Printer seems to print slowly. | Make sure you select the appropriate Paper Type setting before sending a | ||
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| job to print. | |
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| If the Paper Type is set to Transparency, the printer adjusts the fuser | |
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| temperature and slows printing to improve the print quality. After printing on | |
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| this media, the printer requires additional time to warm the fuser after you | |
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| select another Paper Type setting (such as Plain Paper or Letterhead). | |
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| Reduce the complexity of your print job. Eliminating the number and size of | |
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| fonts, the number and complexity of images, and the number of pages in a | |
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| job may increase print speed. | |
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| Set Page Protect Off from the Setup Menu. | |
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Unexpected page breaks | Increase the Print Timeout value in the Setup Menu. | ||
appear. |
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Transparencies jam. | If you just turned the printer on or the printer has been idle for a period of | ||
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| time, print on paper before trying to print on transparencies. | |
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| Disabling Power Saver may also prevent transparencies from jamming | |
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| after the printer has been idle. | |
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Paper is jammed in the fuser. | Rotate the fuser pressure release lever down and remove the jammed | ||
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| paper. See Clearing paper jams for more information. | |
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Part of the printed page was | Make sure you have the correct size paper in the paper tray and the paper | ||
clipped or is cut off. | size is set correctly for the paper in the tray. | ||
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Printer is connected to the | Make sure you are using Windows 98, Windows 2000, Windows Me, or | ||
USB port, but will not print. | another | ||
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Paper does not feed properly. | Make sure you are using recommended media. Do not use 16 lb paper or | ||
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| paper greater than 32 lb with the duplex unit. | |
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| Make sure the adjustable guides in the paper tray are adjusted properly for | |
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| the media you loaded. | |
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| Make sure the stack of media does not exceed the maximum stack height | |
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| indicated on the tray. | |
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Calling for service
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