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| Troubleshooting |
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Problem | Action | ||
Print media misfeeds or | Make sure the print media you are using meets the specifications for your | ||
multiple feeds occur. | printer. Refer to the Card Stock & Label Guide for more information. | ||
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| Flex print media before loading it in any of the paper sources. | |
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| Make sure the print media is loaded correctly. | |
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| Make sure the paper width and length guides on the paper sources are | |
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| adjusted correctly. | |
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| Do not overfill the paper sources. | |
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| Do not force print media into the multipurpose feeder when you load it; | |
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| otherwise, it may skew or buckle. | |
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| Remove any curled print media from paper sources. | |
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| Load the recommended print side correctly for the type of print media you | |
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| are using. See Loading a paper tray for more information. | |
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| Load less print media in the paper sources. | |
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| Turn the print media over or around and try printing again to see if feeding | |
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| improves. | |
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| Do not mix print media types. | |
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| Do not mix reams of print media. | |
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| Remove the top and bottom sheets of a ream before loading the print | |
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| media. | |
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| Load a paper source only when it is empty. | |
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Envelope misfeeds or | Remove the stack of envelopes from the multipurpose feeder. Load one | ||
multiple feeds occur. | envelope, feed it through the printer, and then reload the stack of | ||
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| envelopes in the multipurpose feeder. | |
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| Push down the bottom plate until it locks into place. See Loading the | |
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| multipurpose feeder for an illustration. | |
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Job prints from the wrong | Check the Paper Type setting in the Paper Menu from the printer operator | ||
paper source or on the wrong | panel and in the printer driver. | ||
print media. |
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Printer does not duplex pages. | • Make sure Duplex is selected in either the Finishing Menu or the | ||
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| program you are printing from. | |
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| • Make sure you have enough printer memory installed. | |
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Calling for service
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