Manuals / Lexmark / Computer Equipment / Printer

Lexmark 912 manual Troubleshooting, Index

Models: 912

1 207

Page 5

Replacing a toner cartridge	165
Resetting the maintenance counter	170
Cleaning the LEDs	173
Closing the top cover	175
Opening the top cover	177
Removing the duplex unit	179
Removing the high capacity feeder	181
Removing the system board access cover	184
Locating memory and network options	185
Installing the system board access cover	185
Removing an optional drawer	187
Chapter 8: Troubleshooting	189
Calling for service	189
Index	192

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Lexmark 912 manual Troubleshooting, Index

Contents

User’s Reference March C9122003 Lexmark International, Inc. All rights reserved Edition noticeMarch Notices Table of ContentsChapter 1 Printer overview Chapter 2 PrintingChapter 7 Maintenance Chapter 4 Using printer menusChapter 5 Understanding printer messages Chapter 6 Clearing paper jamsIndex Chapter 8 TroubleshootingTrademarks NoticesTrademarks Licensing notice Licensing noticeCautions and warnings Safety informationElectronic emission notices Cautions and warningsAvis de conformité aux normes d’Industrie Canada Industry Canada compliance statementEuropean Community EC directives conformity Electronic emission noticesEnergy Star Noise emission levelsJapanese VCCI notice The United Kingdom Telecommunications Act Noise emission levelsPrinter overview 1 Printer overviewMemory Print speedPaper handling Printer overviewPrinting 2 PrintingIndicator light Using the operator panel buttonsUnderstanding the operator panel PrintingPrinting Changing printer settingsUnderstanding the operator panel MenuUnderstanding the operator panel Printing the menu settings pagePrinting Sending a job to print Menus DisabledSending a job to print PrintingCanceling a print job Canceling a print jobLoading a paper tray PrintingPrinting Loading paperLoading paper 4 Flex the sheets back and forth to loosen them, and then fan them PrintingLoading paper 5 Place the paper in the tray, print side down PrintingLoading paper Printing Loading other paper sizesLoading other paper sizes Loading the multipurpose feeder Paper dimensionsCapacity Trouble-free printingTo load the multipurpose feeder PrintingLoading the multipurpose feeder Loading the multipurpose feeder PrintingLoading paper, transparencies, labels, and card stock Loading envelopes Loading letterheadLoading the multipurpose feeder Loading envelopesPrinting Loading the multipurpose feeder Loading letterheadPrinting Loading the multipurpose feeder Closing the multipurpose feederPrinting 4 Close the multipurpose feeder PrintingLoading the multipurpose feeder Accessing held jobs from the operator panel Using the Print and Hold functionUsing the Print and Hold function Printing and deleting held jobsRepeat Print Recognizing when format errors occurReserve Print Verify PrintPrinting Printing confidential jobsPrinting confidential jobs Step 2 Configuring the operator panel for custom size media Step 1 Using the multipurpose feederPrinting with custom size specialty media To set the Universal paper size1 In your computer, go to Start Settings Control Panel Step 3 Configuring your printer’s driverTo set the paper size for the multipurpose feeder To set the paper source for the multipurpose feeder1 In your computer, go to Start Settings Control Panel For Windows NT, Windows 2000, and Windows XPPrinting Printing with custom size specialty mediaForm Type For Mac OSSize PrintingPrinting with custom size specialty media For Mac OS XPrinting Storing print media Tips for successful printingAvoiding paper jams Tips for successful printingResident fonts Understanding fontsUnderstanding fonts PrintingUnderstanding fonts PrintingPCL 6 emulation PostScript 3 emulationUnderstanding fonts PrintingPCL 6 emulation PostScript 3 emulationUnderstanding fonts PrintingPCL 6 emulation PostScript 3 emulationUnderstanding fonts PrintingPCL 6 emulation PostScript 3 emulationSymbol sets for PCL 6 emulation Symbol setsResident bit mapped fonts PrintingUnderstanding fonts Downloadable fontsPrinting Hebrew and Arabic fonts Euro supportFontVision PrintingMedia guidelines 3 Media guidelinesSource Paper sizesPaper PaperMedia guidelines Paper DuplexerMedia guidelines Envelopes TransparenciesTransparencies Media guidelinesCard stock LabelsLabels Media guidelinesMedia guidelines Card stockUsing printer menus 4 Using printer menusSetup Menu Supplies MenuDisabling operator panel menus Using printer menusEnabling operator panel menus Disabling operator panel menusColor Menu Color MenuUsing printer menus Menu ItemUS CMYK default for Using printer menusEuro CMYK default for Print ModeFinishing Menu Finishing MenuUsing printer menus Menu ItemFinishing Menu Using printer menusMenu Item PurposeFinishing Menu Using printer menusMenu Item PurposeInfrared Menu Infrared MenuUsing printer menus PCL SmartSwitchTransmit Delay Using printer menusInfrared Menu Menu ItemJob Menu Job MenuUsing printer menus Cancel FaxReset Active Using printer menusJob Menu Menu ItemNetwork Menu Network MenuUsing printer menus Reset PrinterSetup Using printer menusNPA Mode SmartSwitchParallel Menu Parallel MenuUsing printer menus NPA ModeSmartSwitch Using printer menusSmartSwitch Parallel MenuPCL Emul Menu PCL Emul MenuUsing printer menus Menu ItemPCL Emul Menu Using printer menusMenu Item PurposeSymbol Set Using printer menusPCL Emul Menu Menu ItemPaper Menu Paper MenuUsing printer menus ConfigureConfigure Using printer menusPaper Menu Menu ItemPaper Menu Using printer menusMenu Item PurposePaper Menu Using printer menusMenu Item PurposePaper Menu Using printer menusMenu Item PurposePaper Weight Using printer menusPaper Menu Menu ItemSetup Using printer menusPaper Menu Menu ItemFax Menu Fax MenuUsing printer menus Fax SetupFax Menu Using printer menusMenu Item PurposeFax Menu Using printer menusMenu Item PurposeFax Menu Using printer menusMenu Item PurposeFax Menu Using printer menusMenu Item PurposeFax Menu Using printer menusMenu Item PurposePostScript Menu PostScript MenuUsing printer menus ErrorSerial Menu Serial MenuUsing printer menus Menu ItemNPA Mode Using printer menusSmartSwitch Serial MenuSmartSwitch Using printer menusSerial Menu Menu ItemSetup Menu Setup MenuUsing printer menus AlarmSetup Menu Using printer menusAlarm RecoverySetup Menu Using printer menusPower Saver Menu ItemSetup Menu Using printer menusTimeout Menu ItemSetup Menu Using printer menusStaple Alarm Toner AlarmSupplies Menu Supplies MenuUsing printer menus Menu ItemSupplies Menu Using printer menusMenu Item PurposeUSB Menu USB MenuUsing printer menus NPA ModeUtilities Menu Utilities MenuUsing printer menus SmartSwitchDefaults Using printer menusUtilities Menu Menu ItemSetup Using printer menusUtilities Menu Menu ItemUnderstanding printer messages 5 Understanding printer messagesCanceling Job Loading a paper tray Setup GuideUnderstanding printer messages Understanding printer messagesUnderstanding printer messages Understanding printer messagesFormatting Disk Understanding printer messagesUnderstanding printer messages Understanding printer messages Install deviceUnderstanding printer messages Understanding printer messages Setup GuideUnderstanding printer messages Printer Calibrating Understanding printer messagesUnderstanding printer messages Understanding printer messages Programming Error PxUnderstanding printer messages Understanding printer messages Restore Held Jobs. GoUnderstanding printer messages Understanding printer messages Understanding printer messagesUnderstanding printer messages See also Canceling a print jobUnderstanding printer messages MessageHeld Jobs May Not Be Restored See also Using the Print and HoldSee also Canceling a print job Understanding printer messages4x Unsupported Understanding printer messagesUnderstanding printer messages Understanding printer messages Understanding printer messagesUnderstanding printer messages Understanding printer messagesUnderstanding printer messages Understanding printer messagesUtilities Menu Note Disk operations are not allowed84 Black Photo Dev Understanding printer messagesUnderstanding printer messages Understanding printer messages Understanding printer messages84 Color Photo Devs Exhausted messageClearing paper jams 6 Clearing paper jamsIdentifying paper jam areas Check Areas A,B 200 Paper Jam x Pages Jammed Check Areas A-F, T1- 5, MPFClearing paper jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF2 Remove any paper on the transfer belt Clearing paper jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 6 Rotate the fuser pressure release lever down Clearing paper jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing paper jams 10 Open the jam access door on the left side of the printer200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 8 Remove the jam from the top coverClearing paper jams 12 Close the jam access door200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 13 Press Go200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Check Area CClearing paper jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Check Area DClearing paper jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing paper jams3 Turn the paper forwarding dial counterclockwise 4 Open the duplex unit covers 5 Remove the jam200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing paper jamsClearing paper jams Removing small size paper from the duplex unit200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 1 Turn off the printer 2 Open the duplex unit door200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing paper jams3 Loosen the two screws shown 4 Pull out the duplex unit far enough to see the duplex unit inlet5 Remove jam from the duplex unit inlet 6 Slide the duplex unit in Clearing paper jams200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing paper jams8 Tighten the thumbscrews to secure the duplex unit 9 Close the duplex unit door200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Check Area EClearing paper jams 2 Open the jam access door on the top optional drawer Check Area FClearing paper jams 200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF200 Paper Jam x Pages Jammed Check Areas A-F, T1-5, MPF Clearing paper jamsClearing paper jams 240 Paper Jam Check MP Feeder240 Paper Jam Check MP Feeder 241-244 Paper Jam 24x Paper Jam Check Tray24x Paper Jam Check Tray Clearing paper jams24x Paper Jam Check Tray Clearing paper jams24x Paper Jam Check Tray 249 Paper Jam Check TrayClearing paper jams 3 Close the top cover 4 Press Go Clearing paper jams24x Paper Jam Check Tray Maintenance 7 MaintenanceDetermining supply status Conserving suppliesConserving supplies MaintenanceSetting What the setting doesOrdering a fuser Ordering suppliesOrdering an oil coating roll Ordering a transfer beltMaintenance Replacing suppliesReplacing supplies Recycling used supplies Storing suppliesStoring supplies MaintenanceRemoving a photodeveloper Replacing a photodeveloperReplacing a photodeveloper Maintenance2 Pull the waste toner arm away from the photodeveloper MaintenanceReplacing a photodeveloper Replacing a photodeveloper Installing a photodeveloperMaintenance As the photodeveloper slides in, slide off the photodeveloper cover MaintenanceReplacing a photodeveloper Maintenance Replacing the fuserReplacing the fuser Removing the fuser Preparing for maintenanceMaintenance 1 Complete the steps in Preparing for maintenanceReplacing the fuser MaintenanceReplacing the fuser Maintenance5 Lift the fuser pressure release lever up CAUTION The fuser may be hot! Allow the fuser to cool before touching7 Lift the fuser up and out MaintenanceReplacing the fuser Maintenance Installing the fuserReplacing the fuser 2 Align the new fuser with the opening in the printer3 Lower the fuser until it snaps into place MaintenanceReplacing the fuser 4 Remove the oil coating roll from the old fuser MaintenanceReplacing the fuser Replacing the fuser MaintenanceMaintenance Replacing the oil coating rollReplacing the oil coating roll Replacing the oil coating roll Removing the oil coating rollMaintenance Replacing the oil coating roll MaintenanceReplacing the oil coating roll MaintenanceMaintenance Replacing the transfer beltReplacing the transfer belt Preparing for maintenance Removing the transfer beltMaintenance Replacing the transfer beltReplacing the transfer belt MaintenanceReplacing the transfer belt Maintenance5 Loosen the thumbscrews on each side of the transfer belt cover 6 Lift and remove the transfer belt coverReplacing the transfer belt Maintenance7 Loosen the thumbscrews on each side of the transfer belt 8 Pull the transfer belt outMaintenance Installing the transfer belt1 Remove the replacement transfer belt from the packing material Replacing the transfer beltReplacing the transfer belt Maintenance3 Slide the transfer belt in until it is fully seated 4 Tighten the transfer belt thumbscrewsReplacing the transfer belt MaintenanceThe message Did you replace Belt? appears MaintenanceReplacing the transfer belt Maintenance Replacing a toner cartridgeReplacing a toner cartridge Replacing a toner cartridge Removing a toner cartridgeMaintenance Replacing a toner cartridge MaintenanceMaintenance Installing a toner cartridge1 Remove the replacement toner cartridge from the packing material Replacing a toner cartridgeReplacing a toner cartridge Maintenance5 Slide the toner cartridge in until the cartridge is fully seated Colored labelMaintenance Resetting the maintenance counterResetting the maintenance counter SUPPLIES MENU MaintenanceResetting the maintenance counter Resetting the maintenance counter Maintenance8 Press Select to reset the fuser counter to zero 9 Press Go 5 Press Menu until Fuser appears on the second line of the displayMaintenance Cleaning the LEDsCleaning the LEDs Cleaning the LEDs MaintenanceMaintenance Closing the top coverClosing the top cover 4 Close the front door MaintenanceClosing the top cover Maintenance Opening the top coverOpening the top cover 4 Lift the top cover until it stops MaintenanceOpening the top cover Maintenance Removing the duplex unitRemoving the duplex unit 4 Slide the duplex unit out 5 Close the duplex unit door MaintenanceRemoving the duplex unit Maintenance Removing the high capacity feederRemoving the high capacity feeder Removing the high capacity feeder Maintenance6 Raise the guide rail and pull it away from the docking frame 7 Remove the wrench from the holder in the high capacity feeder8 Remove the four screws securing the docking frame MaintenanceRemoving the high capacity feeder Maintenance Removing the system board access coverRemoving the system board access cover Locating memory and network options Installing the system board access coverLocating memory and network options MaintenanceMaintenance Installing the system board access coverYou need a number 2 Phillips screwdriver to install the cover 2 Align the holes on the access cover with the screwsMaintenance Removing an optional drawerRemoving an optional drawer 5 Lift the optional drawer MaintenanceRemoving an optional drawer Troubleshooting 8 TroubleshootingCalling for service Calling for service TroubleshootingProblem settings pageCalling for service TroubleshootingProblem ActionNumerics IndexPage Page Page 80 Fuser/Belt Exhausted 80 Fuser/Belt Life Warning Page Paper Size Paper Menu 69 paper size window Page Page Page Lexington, Kentucky 2003 Lexmark International, Inc 740 West New Circle Road

Chapter 8: Troubleshooting

Index