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108596560
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Definity
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PMS Alarms
Password
Administration Reports
Night Audit Procedures
Attendant Backup
Hospitality Services Overview
Canceling Wakeup Calls
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GuestWorks
®
and
DEFINITY
®
Enterprise Communications Server
Release 8
Hospitality Operations
555-230-723
Comcode 108596560 Issue 6 December 1999
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Contents
Definity
Comments
Contents
Index
Purpose
About This Document
Conventions
Organization
GuestWorks and Definity ECS Release
Product Support
Related Documents
Guest Services
Hospitality Services Overview
Telephone Support
PMS Integration
Flexibility
Messaging Services
Automatic Wakeup
Guest Operations
With Speech Synthesizer
Add Your Wakeup Call
With Wakeup Activation Via Tones
Change or Delete Your Wakeup Call
Add or Change Your Wakeup Calls
Delete Your Wakeup Calls
Do Not Disturb
Enter a Do Not Disturb Request Feature Dial Access Code
Deactivate Do Not Disturb Feature Button
Activate Do Not Disturb Feature Button
Emergency Access to the Attendant
Retrieving Messages from Your Room
Retrieving Messages
Security Alert
Retrieving Messages from Locations Other Than Your Room
Retrieving FAX Messages
Recording a Personal Greeting
Changing Your Password
Dial by Name
Front Desk Operations
Attendant Backup
Check-In/Check-Out
Check-In
Check-Out
Station Hunt Before Coverage
Suite Check-in
Automatic Wakeup
GuestWorks and Definity ECS Release
Single Wakeup
User Operation
This indicates that the wakeup procedure was successful
Dual Wakeup
Confirmed nd Wakeup Time
Daily Wakeup
Dailyn
VIP Wakeup
Vipn
VIP Wakeup Mike Jones X8113
Canceling Wakeup Calls
Failed Wakeup Notification
Controlled Restrictions
Activate Controlled Restriction for One Person
Cancel Controlled Restriction for One Person
Activate Controlled Restriction for a Group of Rooms
Cancel Controlled Restriction for a Group of Rooms
Do Not Disturb
Go to Step
Activate Do Not Disturb for One Room
Cancel Do Not Disturb
Activate Do Not Disturb for a Group of Rooms
Cancel Do Not Disturb
Message Waiting Notification
Call Accounting Alarms
PMS Alarms
Crisis Alert
Maid Status, Housekeeping Status, Room Occupancy
Enter Desired Room State
Recorded Announcements
Automatic Selection of did Numbers for Guest Rooms
Viewing and changing did numbers
Automatic selection of did numbers for a guest
Voice Messaging Operations
Administrative Mailbox on Intuity
Connecting Guests to the Voice Messaging System
GuestWorks and Definity ECS Release
Restoring a Deleted Voice Message
Retrieving Messages for Checked-Out Guests
GuestWorks and Definity ECS Release
Call Accounting Operations
Night Audit Procedures
End-of-Week/End-of-Month Audit Procedures
Detail Reports
Printing Key Reports
Cost Reports
Deleting Call Records
Housekeeping Staff Operations
Status Codes
How to Call In Your Work Status
Housekeeping Status Codes and Meanings
Feature Access Code Guest Designated Room Telephone Meaning
Reports
Administration Reports
DO-NOT-DISTURB Stations
Wakeup Requests
Hospitality Status
Log Printer
Printer Reports
Journal Schedule Printer
Buffering Messages During Printer Failure
Following is an example of a journal printer report
Printer Type Status Events
Guest Operations Artwork
GuestWorks and Definity ECS Release
GuestWorks and Definity ECS Release
GuestWorks and Definity ECS Release
GuestWorks and Definity ECS Release
GuestWorks and Definity ECS Release
GuestWorks and Definity ECS Release
Index
IN-84
IN-85
IN-86
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