GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
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Voice Messaging Operations | 56 |
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Connecting Guests to the Voice Messaging
System
There are two ways you can connect guests to the Lucent INTUITY voice messaging system:
■You can connect the guests directly to the system, and the guests enter their room number and password, or
■For guests who call in using a
!
SECURITY ALERT:
Attendants receiving requests for connection to the voice messaging system should be trained to be on alert for unauthorized callers who may be trying to “hack” the voice messaging system. Refer to BCS Product Security Handbook for additional information.
To connect guests directly to the Lucent INTUITY voice messaging system to let them enter their own room number and password, perform the following:
1.When guests call to retrieve their messages, ask the guests for their name and room number.
2.Verify that the guest name and room number are valid.
3.Ask the guest to please hold while the call is transferred to the voice messaging system.
4.Press the START button at the attendant console or the TRANSFER button on a backup telephone.
■You hear dial tone as a new call appearance is selected.
■The Split lamp goes on at the attendant console.
5.Enter the message retrieval number.
■You hear ringback tone.
■The display shows the number you are calling.
6.Press either the RELEASE button from the attendant console or the TRANSFER button from a backup telephone.
■The guests are connected to the voice messaging system and can now enter their room number and password to retrieve their messages.
