Lucent Technologies 108596560 manual About This Document, Purpose

GuestWorks and DEFINITY ECS Release 8	Issue 6
Hospitality Operations 555-230-723	December 1999
Hospitality Operations
About This Document	1

Hospitality Operations

About This Document

This document contains the procedures for using the hospitality features of the GuestWorks® and DEFINITY® Enterprise Communications Server (ECS) family of products. These services include a group of switch-based features that support the lodging and health industries. Hotels, motels, and hospitals use these features to improve their property management and to provide assistance to their employees and clients.

Purpose

Each procedure in this document is intended for one of the following groups of users:

■Guests (or patients)

■Attendants and front desk personnel

■Housekeeping staff members

The hospitality services are assembled into this document for the system managers, attendants, and front desk personnel who use the services and explain the procedures to guests and housekeeping staff. Guests and housekeeping staff will have access to simplified instructions for the specific procedures they use.

NOTE:

This document does not address basic telephone or attendant console operation.

Attendants and front desk personnel should receive specific training in hospitality operations.