GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
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Call Accounting Operations | 62 |
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12.Press the 5 button to select the Chronological (CHRONO) report.
13.Press the 3 button to select the Config option.
14.Press the 2 button to select the Range option.
15.Press the I button to select the Interval option (this is the letter I, not the number 1).
16.Press the 1 button to set the Interval at 1 (1 equals an interval of 24 hours).
17.Press the 7 button to run the Chronological report.
18.If this property is using Promus Corporation equipment, press the 6 button to enter the Utilities subsystem from the Main Menu and continue with step 19. Otherwise, continue with step 22.
19.At the Utilities menu, press the 4 button to select the Miscellaneous options.
20.Press the T button to restart the call record transfer between the call accounting system and the PMS. You may receive a confirmation message (pms.pause 644 mode). If you do, press the Y button.
21.Press the Q button to exit from the Miscellaneous options.
22.Press the 8 button to return to the Main Menu.
End-of-Week/End-of-Month Audit Procedures
Depending on the number of call records generated at your property, you should run an accumulative report, every week or every month (or both, if necessary). This should be done after you have run the nightly audit reports. To run an accumulative report, perform the following:
1.If this property is using Promus Corporation equipment, press the 6 button to enter the Utilities subsystem from the call accounting system terminal Main Menu and continue with step 2. Otherwise, continue with step 6.
2.At the Utilities menu, press the 4 button to select the Miscellaneous options.
3.Press the P button to stop call record transfer between the call accounting system and the PMS.
4.Press the Q buttons to exit from the Miscellaneous options.
5.Press the 8 button to return to the Main Menu.
6.Press the 5 button to enter the Reports subsystem.
7.Press the 4 button to select the Audit report.
8.Press the 2 button to run and print the current accumulative report.
