GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
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Call Accounting Operations | 61 |
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Call Accounting Operations
This section gives you the procedures used to perform the following Lucent
INTUITY Lodging Call Accounting operations:
■Night Audit
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■Printing Key Reports
■Deleting Call Records
Refer to GuestWorks INTUITY Lodging Call Accounting User’s Guide for more information about these and other procedures.
NOTE:
The operations given in this section apply only to the Lucent INTUITY Lodging Call Accounting product. See your product documentation for other call accounting products.
Night Audit Procedures
The following procedures should be done nightly to produce a call accounting report. This report then is used to verify guest room call charges. You should try to do this procedure at the same time every night.
1.If this property is using Promus Corporation equipment, press the 6 button to enter the Utilities subsystem from the call accounting system terminal Main Menu and continue with step 2. Otherwise, continue with step 6.
2.At the Utilities menu, press the 4 button to select the Miscellaneous options.
3.Press the P button to stop call record transfer between the call accounting system and the PMS.
4.Press the Q button to exit from the Miscellaneous options.
5.Press the 8 button to return to the Main Menu.
6.Press the 5 button to enter the Reports subsystem.
7.Press the 4 button to select the Audit report.
8.Press the 1 button to run and print the current summary report.
9.While the report is running, press the C button to add this daily report to the accumulative report. Refer to ‘‘
10.From the Main Menu, press the 5 button to enter the Reports subsystem.
11.Press the 7 button to display the second list of Report options.
