GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723 Issue 6
December 1999
Hospitality Operations
20Front Desk Operations
Front Desk Operations
Almost all operations that are done from a traditional “attendant console”
(Model 302B, model 302C, or PC console) can now be done from an Attendant
Backup telephone (a telephone that has “console” permissions). The operations
given in this section include the following:
■Attendant Backup
■Check-In and Check-Out
■Automatic Wakeup
■Failed Wakeup Notification
■Controlled Restrictions
■Do Not Disturb
■Message Waiting Notification
■PMS Alarms
■Call Accounting Alarms
■Maid Status and Room Occupancy
■Recorded Announcements.
Refer to DEFINITY Console Operations and DEFINITY Console Operations
Quick Reference for standard console feature operations not related to hospitality.
Attendant Backup
The Attendant Backup feature allows you to access most attendant console
features from one or more specially-administered multiappearance telephones.
Using this backup mode, you can answer calls faster, t hus pro vid ing be tter servi ce
to your guests and prospective clients.
The recommended telephones are the Lucent Technologies Model 6408D+,
6424D+, 8434, and 8410D,. When calls terminate at the attendant console during
normal operation, users at the backup telephones can answer overflow calls by
pressing a button or entering a feature access code. You can then process the calls
as if you are at the attendant console. Procedures for basic feature operation are
documented in the quick reference guides for each telephone.
NOTE:The Attendant Backup features cannot be used from guest rooms
administered as “client” rooms even if they have a multiappearance
telephone.