Lucent Technologies 108596560 manual Front Desk Operations, Attendant Backup

GuestWorks and DEFINITY ECS Release 8	Issue 6
Hospitality Operations 555-230-723	December 1999
Hospitality Operations
Front Desk Operations	20

Front Desk Operations

Almost all operations that are done from a traditional “attendant console” (Model 302B, model 302C, or PC console) can now be done from an Attendant Backup telephone (a telephone that has “console” permissions). The operations given in this section include the following:

■Attendant Backup

■Check-In and Check-Out

■Automatic Wakeup

■Failed Wakeup Notification

■Controlled Restrictions

■Do Not Disturb

■Message Waiting Notification

■PMS Alarms

■Call Accounting Alarms

■Maid Status and Room Occupancy

■Recorded Announcements.

Refer to DEFINITY Console Operations and DEFINITY Console Operations Quick Reference for standard console feature operations not related to hospitality.

Attendant Backup

The Attendant Backup feature allows you to access most attendant console features from one or more specially-administered multiappearance telephones. Using this backup mode, you can answer calls faster, thus providing better service to your guests and prospective clients.

The recommended telephones are the Lucent Technologies Model 6408D+, 6424D+, 8434, and 8410D,. When calls terminate at the attendant console during normal operation, users at the backup telephones can answer overflow calls by pressing a button or entering a feature access code. You can then process the calls as if you are at the attendant console. Procedures for basic feature operation are documented in the quick reference guides for each telephone.

NOTE:

The Attendant Backup features cannot be used from guest rooms administered as “client” rooms even if they have a multiappearance telephone.