GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
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Voice Messaging Operations | 58 |
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Restoring a Deleted Voice Message
Deleted voice messages are stored until midnight of the day they were deleted. For example, you can retrieve a message that a guest deleted at 6:00 p.m. up to midnight of that evening. In addition, messages deleted after 11:00 p.m. can be restored until midnight of the following day.
NOTE:
FAX messages are not saved once they are printed or delivered.
Deleted voice messages are stored on a
To restore deleted voice messages, perform the following:
1.When guests call to have a deleted message restored, ask them for their room number, their voice messaging password, and the number of messages they need restored. Suggest to them that you can restore all of their messages and allow them to sort through the messages.
2.Verify that the guest name and room number are valid.
3.Inform the guests that you will notify them when their messages are restored. You can either place the call on hold or call them back.
4.Select an idle call appearance.
■You hear dial tone.
5.Enter the message retrieval number.
■You hear ringback tone.
■The display shows the number you are calling.
6.After the voice messaging system answers, press the 0 button followed by the guest’s room extension.
■A message confirms that this is a “current” guest (registered through the PMS).