GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
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Front Desk Operations | 25 |
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Automatic Wakeup
Wakeup calls can be activated by guests from their own rooms or from the front desk using the attendant console or a backup telephone. Depending on how the system is administered, you can set up a single wakeup request, two wakeup requests, daily repeated requests, or a special VIP request.
Guest activation of wakeup calls is allowed under 2 conditions:
■If the switch has a Speech Synthesizer circuit pack, guests are allowed to activate 1 wakeup call. The Speech Synthesizer circuit pack uses voice prompts to guide the guest through the steps required to activate or cancel a wakeup call.
■If the switch does not have a Speech Synthesizer circuit pack, the guests can use the Wakeup Activation via Tones feature to activate and cancel their wakeup calls. If the Dual Wakeup feature is enabled, guests can create two wakeup calls. Guests cannot activate a Daily Wakeup or a VIP Wakeup.
Refer to ‘‘Automatic Wakeup’’ on page 8 for guest procedures related to
Automatic Wakeup.
Activation of wakeup calls from the attendant console is done the same way regardless if the switch has a Speech Synthesizer circuit pack. These procedures start on page 27.
Depending on your switch and software, the switch can place up to 950 wakeup calls in one
Once a wakeup call is requested, there are several ways the wakeup call can be delivered:
■The Speech Synthesizer circuit pack, where the wakeup message depends on the time of day.
■The Announcement circuit pack, which provides customized wakeup messages. The messages can range from very simple to a complete sales message in various languages.
■Music on hold, where the guest hears music when the wakeup call is made, but hears no other special message.
