GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723 Issue 6
December 1999
Hospitality Operations
25Front Desk Operations
Automatic Wakeup
Wakeup calls can be activated by guests from their own rooms or from the front
desk using the attendant console or a backup telephone. Depending on how the
system is administered, you can set up a single wakeup request, two wakeup
requests, daily repeated requests, or a special VIP request.
Guest activation of wakeup calls is allowed under 2 conditions:
■If the switch has a Speech Synthesizer circuit pack, guests are allowed to
activate 1 wakeup call. The Speech Synthesizer circuit pack uses voice
prompts to guide the guest through the steps required to activate or c ancel a
wakeup call.
■If the switch does not have a Speech Synthesizer circuit pack, the guests
can use the Wakeup Activation via Tones feature to activate and cancel
their wakeup calls. If the Dual Wakeup feature is enab led, guest s can creat e
two wakeup calls. Guests cannot activate a Daily Wakeup or a VIP
Wakeup.
Refer to ‘‘Automatic Wakeup’’ on page 8 for guest procedures related to
Automatic Wakeup.
Activation of wakeup calls from the attendant console is done the same way
regardless if the switch has a Speech Synthesizer circuit pack. These procedures
start on page 27.
Depending on your switch and software, the switch can place up to 950 wakeup
calls in one 15-minute interval, and there can be a total of 15,000 wakeup requests
at one time. (Refer to the DEFINITY ECS System Description for further
information.) The switch delivers a wakeup call every 2 seconds. For example, if
many guests select6:00 a.m. for a wakeup call, some of the wakeup calls will
arrive after 6:00 a.m.
Once a wakeup call is requested, there are several ways the wakeup call can be
delivered:
■The Speech Synthesizer circuit pack, where the wakeup message depends
on the time of day.
■The Announcement circuit pack, which provides customized wakeup
messages. The messages can range from very simple to a complete sales
message in various languages.
■Music on hold, where the guest hears music when the wakeup call is made,
but hears no other special message.