GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
|
Front Desk Operations | 49 |
|
|
PMS Alarms
You may have a PMS ALARM button assigned to your attendant consoles and backup telephones. If the link between the switch and the PMS goes down, this button lamp will light until the link is restored. If this lamp remains lit for more than a few seconds, it is recommended that you call your PMS vendor and the Lucent Technologies support line (refer to ‘‘Product Support’’ on page 4 ).
Call Accounting Alarms
You may have a CAS ALARM button assigned to your attendant consoles and backup telephones. If the link between the switch and the call accounting system goes down, this button lamp will light until the link is restored. If this lamp remains lit for more than a few seconds, it is recommended that you call your call accounting vendor and the Lucent Technologies support line (refer to ‘‘ Product Support’’ on page 4).
Crisis Alert
The Crisis Alert feature notifies hotel personnel when someone dials an emergency service agency (for example, 911). The attendant console, backup telephones, and digital pagers can be set up to receive this notification, which includes from where the call was made. This will help hotel personnel assist emergency personnel when they arrive at the hotel. For more information about this feature, see the DEFINITY ECS Console Operations Quick Reference.
NOTE:
Lucent recommends not using only a Crisis Alert pager to notify of an emergency because paging messages may not get an immediate response. You should
