GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723 Issue 6
December 1999
Hospitality Operations
49Front Desk Operations
PMS Alarms
You may have a PMS ALARM button assigned to your attendant consoles a nd backup
telephones. If the link between the switch and the PMS goes down, this button
lamp will light until the link is restored. If this lamp remains lit for more than a
few seconds, it is recommended that you call your PMS vendor and the Lucent
Technologies support line (refer to ‘‘Product Support’’ on page 4).
Call Accounting Alarms
You may have a CAS ALARM button assigned to your attendant console s and backup
telephones. If the link between the switch and the call accounting system goes
down, this button lamp will light until the link is restored. If this lamp remains lit
for more than a few seconds, it is recommended that you call your call accounting
vendor and the Lucent Technologies support line (refer to ‘‘Product Support’’ on
page 4).
Crisis Alert
The Crisis Alert feature notifies hotel personnel when someone dials an
emergency service agency (for example, 911). The attendant console, backup
telephones, and digital pagers can be set up to receive this notification, which
includes from where the call was made. This will help hotel personnel assist
emergency personnel when they arrive at the hotel. For more information about
this feature, see the DEFINITY ECS Console Operations Quick Reference.
NOTE:Lucent recommends not using only a Crisis Alert pager to notify of
an emergency because paging messages may not get an immediate
response. You should