GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
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Call Accounting Operations | 65 |
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Deleting Call Records
To save on space and to reduce confusion over old information, you should delete old call records on a regular basis. This should be done once a week or once a month depending on your call volume.
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CAUTION:
Please use extreme caution when deleting call records. This should be done only after you have costed and distributed the current call records for use in billing customers.
1.At the call accounting system terminal Main Menu, press the 4 button to enter the Maintenance subsystem.
2.At the Maintenance menu, press the 2 button to select the Delete function.
3.Press the 2 button to delete records by Division.
4.Enter a “before date” value. This represents the date up to which all call records will be deleted. Use the MMDDYY format.
5.Enter a “before time” value. This represents the time on the “before date” up to which all call records will be deleted. Use the HHMM format for a
6.At the “Division#” prompt, press ENTER to delete all records, press the 1 button to delete guest calls, press the 2 button to delete meeting room calls, or press the 3 button to delete administration staff calls.
7.Press ENTER to complete the request.
8.Press the Y button to confirm the save.
9.Press CTRL + E to exit from deleting records.
10.Press the 8 button to return to the Main Menu.
