GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723 Issue 6
December 1999
Hospitality Operations
3About This Document
■Field names shown on the administration screens are shown as follows:
the Extension of PMS field
■The term “dial keypad” refers to the touch-tone keypad where you dial
(enter) telephone numbers and feature access codes.
■When a procedure refers to a “room number,” the reference is to the
extension in the room. The two numbers are not always the same.
■Times entered for features such as Automatic Wakeup and Do Not Disturb
consist of the hour followed by minutes in a multiple of 5 minutes; minute
entries that are not multiples of 5 minutes are rounded off by the switch to
the nearest multiple of 5.
For example, to enter7:00 a.m., press the 0 7 0 0 buttons. To enter 11:30
a.m., press the 1 1 3 0 buttons. To enter 10:15 p.m., press the 2 2 1 5
buttons.
Times entered in the range from 13:00 to 00:59 represent 1:00 p.m.
to 12:59 a.m. Times entered in the range from 01:00 and 12:59 could
represent either a.m. or p.m., so the switch prompts you to designate the
correct time.
In all of the procedures where you enter the time of day, 12:00 a.m. is
midnight and 12:00 p.m. is noon.
■You hear the following tones during normal operation:
— Dial tone — a steady tone you hear when you select an idle call
appearance.
— Ringback tone — the normal ringing tone you hear af te r y ou di al an
extension or outside number.
— Busy tone — a slow on-off-on-off tone you hear when the person
you are calling is busy.
— Reorder tone — a fast on-off-on-off tone you hear when calling
facilities are not available or are out of order.
— Confirmation tone — a three-burst tone you hear after successfully
using a feature access code.
— Intercept tone — a high-to-low tone you hear when a call or feature
access code is not accepted.