GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723 Issue 6
December 1999
Hospitality Operations
57Voice Messaging Operations
To connect guests to the voice messaging system who call using a rotary-dial
telephone, perform the following:
1. When guests call to retrieve their messages, ask the guests for their name,
room number, and their voice messaging password.
2. Verify that the guest name and room number are valid.
3. Ask the guest to please hold while the call is transferred to the voice
messaging system.
4. Press the START button at the attendant console or the TRANSFER button on a
backup telephone.
■You hear dial tone as a new call appearance is selected.
■The Split lamp goes on at the attendant console.
5. Enter the message retrieval number.
■You hear ringback tone.
■The display shows the number you are calling.
6. After the voice messaging system answers, enter the extension number for
the guest.
■A message confirms that this is a “current” guest (registered through
the PMS).
7. Enter either the guest’s password or the attendant password.
8. You can now transfer the call to the guests so they can retrieve their
messages. Press either the RELEASE button from the attendant conso le or t he
TRANSFER button from a backup telephone.
■The guests are connected to the voice messaging system and can
now retrieve their messages by following the voice messaging
prompts.