GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
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Voice Messaging Operations | 57 |
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To connect guests to the voice messaging system who call using a
1.When guests call to retrieve their messages, ask the guests for their name, room number, and their voice messaging password.
2.Verify that the guest name and room number are valid.
3.Ask the guest to please hold while the call is transferred to the voice messaging system.
4.Press the START button at the attendant console or the TRANSFER button on a backup telephone.
■You hear dial tone as a new call appearance is selected.
■The Split lamp goes on at the attendant console.
5.Enter the message retrieval number.
■You hear ringback tone.
■The display shows the number you are calling.
6.After the voice messaging system answers, enter the extension number for the guest.
■A message confirms that this is a “current” guest (registered through the PMS).
7.Enter either the guest’s password or the attendant password.
8.You can now transfer the call to the guests so they can retrieve their messages. Press either the RELEASE button from the attendant console or the TRANSFER button from a backup telephone.
■The guests are connected to the voice messaging system and can now retrieve their messages by following the voice messaging prompts.
