GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Contents |
|
| iii |
|
|
Contents
Contents | iii | |
Hospitality Operations | 1 | |
■ | About This Document | 1 |
| Purpose | 1 |
| Organization | 2 |
| Conventions | 2 |
| Related Documents | 4 |
| Product Support | 4 |
■ | Hospitality Services Overview | 5 |
| Telephone Support | 5 |
| Guest Services | 5 |
| PMS Integration | 6 |
| Messaging Services | 7 |
| Flexibility | 7 |
■ | Guest Operations | 8 |
| Automatic Wakeup | 8 |
| Do Not Disturb | 12 |
| Emergency Access to the Attendant | 13 |
| Retrieving Messages | 14 |
| Dial by Name | 19 |
■ | Front Desk Operations | 20 |
| Attendant Backup | 20 |
| 21 | |
| Automatic Wakeup | 25 |
| Controlled Restrictions | 38 |
| Do Not Disturb | 43 |
| Message Waiting Notification | 48 |
| PMS Alarms | 49 |
| Call Accounting Alarms | 49 |
| Crisis Alert | 49 |
| Maid Status, Housekeeping Status, and |
|
| Room Occupancy | 50 |
| Recorded Announcements | 52 |
