GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations 555-230-723 | December 1999 |
Hospitality Operations | |
Front Desk Operations | 24 |
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Suite Check-in
Suite Check-in allows you to have the switch automatically check-in more than one phone with one check-in command (whether from your Property Management System (PMS) or an on-switch check-in from an attendant).
When a room phone is checked in, the switch looks for a hunt-to extension associated with that phone. If it finds one, the switch also checks in the phone found in the hunt-to field. The switch also:
■removes controlled outward restriction
■adds the guest’s name to the phone record for that extension
■stores the call coverage path
■removes any Leave Word Calling (LWC) messages
■marks the room as “occupied”
If the hunt-to (second or subsequent) phone has an extension in its hunt-to field, that phone also is checked in. The switch continues checking in phone until it meets a phone in the chain with a blank hunt-to field.
Your system manager programs this feature into your console to occur automatically. Perform the regular check-in procedures described in ‘‘ Check-In’’ on page 22.
Station Hunt Before Coverage
Station Hunt Before Coverage provides that when a call is made to a busy phone, the switch checks to see if there is a hunt-to phone assigned to the busy phone. If there is, the switch tries to connect to the hunt-to phone before going to coverage. If the hunt-to phone is busy too, the switch continues hunting down the hunt-to chain. If all phone in the hunt-to chain are busy, the call goes to the principal’s coverage.
Your system manager programs this feature into your console to occur automatically.
