GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
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Front Desk Operations | 37 |
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Failed Wakeup Notification
A wakeup call rings 6 times at a guest’s telephone. If the wakeup call is not answered after 3 attempts (the attempts are spaced 5 minutes apart), the attendant is notified immediately and a record of the failed attempt is printed on the journal printer. A special extension number with an Automatic Message Waiting (AMW) lamp is assigned solely for the purpose of receiving and storing messages about failed wakeup calls. An appearance of this extension is administered on both the attendant console and on the backup telephones. The button is labeled FAILED
WAKEUP.
When a failed wakeup occurs, the Failed Wakeup lamp goes on, and you should perform the following:
1. Press the FAILED WAKEUP button.
■The following displays:
MESSAGES FOR EXT XXXX
2. Press the NEXT button to display the failed wakeups.
■The following displays:
EXT <ext> <name><date><time> <#fail> CALL
3.After following your local procedures to handle failed wakeup calls, delete the message by pressing the DELETE button.
■The following displays:
DELETED
4.Search for other failed call messages by pressing the NEXT button.
5.When all messages have been read and deleted, press the NORMAL MODE button.
■The Failed Wakeup lamp goes off.
■The display goes blank.
■The console returns to the normal operating mode.
