GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
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Reports | 73 |
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Printer Reports
Printer reports keep track of several hospitality events. This is done to track patterns of service problems and to keep track of room status. From the switch’s perspective, there are 2 types of printers that may be accessed for hospitality reports: a log printer and a journal/schedule printer. These 2 printer functions can be combined on 1 physical printer, or they can be assigned to 2 different printers. If you have only 1 printer, the status events print out as they occur as part of 1 listing. If you have 2 printers, the log reports print on one printer and the journal (and scheduled) reports print on the other printer.
Log Printer
The log printer has 1 report which is a record of the housekeeping status. This report occurs automatically as the housekeeping staff updates the status of guest rooms. The following is an example of a log printer report:
2900 from room, code 1 activity - nopms 18/20:10 PM
3100 from sta., code 2 activity - nopms 18/21:00 PM
3106 from room, code 4 activity - nopms 18/21:45 PM
Journal Schedule Printer
The journal/schedule printer prints 2 types of reports: journal reports and scheduled reports. A journal report is a running summary of hospitality events such as wakeup call requests, wakeup calls that complete, wakeup calls that fail, Do Not Disturb requests, and emergency access attempts. A scheduled report is a report that is scheduled through administration and usually occurs at the same time every day.
The scheduled reports are assigned at an administration terminal (either the SAT or a PC with emulation software) using the change
■Automatic wakeup activity
■Automatic wakeup summary
■Emergency access summary.
