GuestWorks and DEFINITY ECS Release 8
Hospitality Operations
555-230-723 Issue 6
December 1999
Hospitality Operations
48Front Desk Operations
Message Waiting Notification
You can notify a guest that a message is waiting by turning on the message
waiting lamp on the guest’s telephone. The guest retrieves the message by calling
the front desk or by calling the voice mail sy stem.
NOTE:If your switch has a voice mail system, it is recommended that you
leave all guest messages in their voice mailbox. This takes the
responsibility away from the front desk personnel and allows guests
to access their messages with one telephone call.
To turn on a guest’s message waiting lamp, perform the following:
1. Press the MW ACT button.
■The MW Act lamp goes on.
■The following displays:
2. Enter the room number and press the # button.
■The following displays:
■The console returns to the normal operating mode.
To turn off a guest’s message waiting lamp, perform the following:
1. Press the MW DEAC button.
■The MW Deac lamp goes on.
■The following displays:
2. Enter the room number and press the # button.
■The following displays:
■The console returns to the normal operating mode.
MESSAGE NOTIFICATION ON- Ext:
MESSAGE LAMP ON
MESSAGE NOTIFICATION OFF - Ext:
MESSAGE LAMP OFF