GuestWorks and DEFINITY ECS Release 8 | Issue 6 |
Hospitality Operations | December 1999 |
Hospitality Operations |
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Housekeeping Staff Operations | 67 |
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Status Codes
Although the housekeeping status codes may be defined to represent any of several different states, here is a suggested way to use the different housekeeping status codes. Note that the suggested meanings of the first four codes are the same whether entered from a designated telephone or from a guest room. The feature access codes shown are only examples.
Feature Access Code |
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Guest | Designated |
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Room | Telephone | Suggested Meaning |
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31 | 21 | Needs cleaning |
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32 | 22 | Being cleaned |
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33 | 23 | Clean |
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34 | 24 | Needs plumber |
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35 | N/A | Needs inspection |
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36 | N/A | On hold for repairs |
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How to Call In Your Work Status
While you are cleaning the guest rooms, you need to let your supervisor know where you are and the condition of the guest rooms. To perform this, use the telephone in the room you are cleaning or a designated telephone assigned by your supervisor (in the laundry room, for example). You do not have to say anything — you enter the numbers that your supervisor will give you. Each of the numbers has a specific meaning. Your message will go to a computer, and your supervisor will get the status later.
To update your work status from a guest room, perform the following:
1.Using the telephone in the guest room, pick up the handset and enter the status feature access code that corresponds with your current status. For example, if you check the room and it needs cleaning, press the 3 button, then press the 1 button.
2.If you hear another dial tone, enter your identification code (a 1- to
NOTE:
You should wait until you hear a confirmation tone to ensure that the update was accepted by the system. It may take up to 40 seconds to hear the confirmation tone.
