Lucent Technologies 108596560 manual Messaging Services, Flexibility

GuestWorks and DEFINITY ECS Release 8	Issue 6
Hospitality Operations 555-230-723	December 1999
Hospitality Operations
Hospitality Services Overview	7

Messaging Services

Hospitality is a message waiting lamp on a guest’s telephone, where the lamp has been turned on by the Lucent INTUITY Lodging messaging system, by the PMS, or by the console attendant. When written messages are taken at the front desk, they can be left in the guest’s voice mailbox. This makes sure that when the guests call in to retrieve their messages, they get all their messages with one telephone call.

When guests retrieve all of their messages, the voice messaging system turns their message waiting lamp off. The Lucent INTUITY Lodging system greetings (such as the prompts heard when guests retrieve their messages) are available in a number of languages. You can use one language as the default but specify other languages as required by your guests.

NOTE:

To provide guest FAX messaging services, you must provide a separate telephone number to receive these messages.

If your switch is not equipped with voice messaging, the front desk personnel can take messages manually and turn on the guest’s message waiting lamp. When the guests call the front desk and get their messages, the front desk personnel can manually turn off the guest’s message waiting lamp.

Flexibility

In hotels with meeting facilities where there is an occasional need for telephone service in the meeting rooms, there is the Terminal Translation Initialization (TTI) feature. With TTI, ports are translated as “administered, but inactive.” When the port needs to be activated, a hotel communications staff member plugs a telephone into the desired jack. He or she enters a feature access code, a security password, and an extension number. The telephone now is available for that room. When the telephone is to be removed, the removal code is entered, followed by the password and the extension number. This arrangement requires that the hotel has a port from the switch wired to every possible jack in the meeting rooms, which can have up-front costs but will provide a good level of customer service. One way to limit the cost is to provide a limited number of ports to the meeting room area. A patch panel would allow hotel staff to wire extensions to specific jacks on a flexible basis. You still can serve several jacks with a limited number of ports.