Lucent Technologies 108596560 manual PMS Integration

GuestWorks and DEFINITY ECS Release 8	Issue 6
Hospitality Operations 555-230-723	December 1999
Hospitality Operations
Hospitality Services Overview	6

Hospitality is the ability to activate Do Not Disturb and the assurance that the feature will turn off at the predetermined time. Do Not Disturb is just that — it turns off ringing at a station (a form of terminating restriction). When activated, only Priority Calling and Automatic Wakeup calls can ring at the station. This restriction ensures fewer distractions when a guest does not want to be disturbed.

Hospitality is having a check-in and check-out button on the attendant console or backup telephone. When a guest is checked in, the desk clerk presses the check-in button; the switch prompts for an extension number, marks the room as occupied, and turns the telephone on. At check-out, the reverse happens.

Hospitality for the business traveler is providing the Model 8411 telephones. The 8411 telephone uses digital technology to provide simultaneous voice calls and data calls over one pair of wires. These telephones can replace existing analog room telephones without rewiring your property.

Hospitality is the housekeeper cleaning a room, going to the telephone and dialing a feature access code to change the room status from “dirty” to “clean and ready for occupancy.” All of the above are done in the switch, without the use of a PMS.

A GuestWorks feature, called Dial by Name, allows guests to call other guests in the hotel by entering their name instead of their extension number. This feature uses the Call Vectoring feature to give guests another option when placing calls.

PMS Integration

When a PMS is added, many of these switch features mentioned above become enhanced for the needs of the lodging management. The PMS interfaces to the switch using a digital port. When the guest checks into the hotel, all information is entered in the PMS and then transferred to the switch. If the PMS has the names registration feature, the guest’s name is transferred automatically to the switch and is added to the station screen.

This means that when Jim Smith calls for room service, the person answering the telephone sees “Jim Smith” in the digital display and answers “How can I help you, Mr. Smith.” This kind of personalized service is what distinguishes one hotel from another.