Firmware Updating Process Detailed, 149 | Multi-Tech Systems FF110

Chapter 8: Device Manager

Firmware Updating Process - Detailed

Over time, new versions of FaxFinder firmware will be issued. When these newer versions become available, you will want to secure the firmware files (typically by downloading them from the MultiTech web site) and install them in the FaxFinder.

There are three parts to a full firmware update:

(a)updating POTS Modem 1 firmware (with file name of the form dwqg<x><y>.hex; where x is a number and y is a letter),

(b)updating firmware for POTS Modem 2, 3, 4, etc. (same file name as above), and

(c)updating FaxFinder server firmware (with file name of the form FF<w>-<x>-<yz>.bin).

NOTE: You must have the update files on your computer before beginning this procedure. The latest version of these files will be available on the MultiTech web site. Put them in a directory on a computer connected to the network on which the FaxFinder unit is running.

NOTE: Updating the FaxFinder unit will take it out of operation for a few minutes (allow 10 minutes for each update if you already have the new firmware in a directory on the host computer). Do the update at a time that is not critical to your organization’s usage of the FaxFinder fax service.

To update firmware, follow the steps shown below.

FaxFinder Modem Firmware Update

1.Bring up the Device Manager software main screen. In the Device column, identify the FaxFinder unit on which the update is to be done. Be sure that the Status of that FaxFinder unit is idle before continuing. (You cannot update the FaxFinder while it is handling a call.) Select that FaxFinder unit and right-click on it. In the menu that appears, select Update.

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FF110 FaxFinder Fax Server Admin User Guide

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Multi-Tech Systems FF110 manual Firmware Updating Process Detailed, FaxFinder Modem Firmware Update, 149

Contents

FaxFinder FF110 Patents CopyrightTrademarks World Headquarters Multi-Tech Systems, Inc Table of Contents Faxfinder Client Software Configuration Troubleshooting Product Description Product Features Prerequisite Ordering the did Line Safety WarningsParameter Telco Distributing Documents to Client Users Technical SpecificationsRelated Manuals Our Sample System System Overview Pstn County Clerk’s Office Receiving a Fax, Server Perspective RMC Gets a Fax System Overview County Clerk’s Office Sending a Fax, Server Perspective RMC Sends a Fax Sample Client Setup Gus, the RMC Controller System Overview Fax Message Components How the FaxFinder’s outgoing fax Comes together We Supply Server Installation Connect FaxFinder to AC Outlet You SupplyConnect FaxFinder to did Line Connect FaxFinder to Pots Line Connect FaxFinder to Ethernet Network Do Power-On Test Summary of Configuration Data Part B Configuring the FaxFinder Server Windows XP Setting Admin PC to Startup IP Address Logging Setting FaxFinder IP Addresses Administration IP Configuration General Admin Email Address & did Resetting Admin PC to Its Regular IP AddressSetting Administrative Functions Destination Email Address for Unassigned did Numbers Personal Email Address for AdminDestination Email Address for Pots Line Fax Configuring the FaxFinder’s Inbound did Modem Setting Up the Mail Server Configuring the FaxFinder’s Pots Modem Page Page Specifying Admin’s Client Password Changing Admin’s Server Password Sending Test Fax from Fax Machine to FaxFinder Assigning did Numbers to Network Clients Phone Book Name Home Screen FaxFinder Server Software Screens Login Screen Fax Log Screen Command Buttons Description Fax Log Screen Field Definitions Column Values Description Fax Details Screen Field Definitions Values Description Fax Details Screen Fax Details Screen Field Definitions Values Description Current Status Screen Did Modem fields group Page Help Screen Logout Option Administration Screen N.n IP address of the fax server For n = URL Time Configuration Fields Click on this button to re-boot the server Reset Unit Fields Phone Book Screen FaxFinder Server Software Screens FAX ID Modem Configuration Screen did Modem FaxFinder Server Software Screens FaxFinder Send Fax screen Modem Configuration Screen Pots Modem FaxFinder Server Software Screens Password Administration Screen Installing FaxFinder Client Software FaxFinder Client Software ConfigurationPage Page Page Page Associating Client with Specific FaxFinder Units Page Dis-Associating the Client from a Specific FaxFinder Unit Sending Test Fax Disabling and Re-Enabling a Client’s FaxFinder Service FaxFinder Fax Client Software Menu Command Definitions Not currently supported. See User Guides Help menu commands Descriptor Selecting Ê Pause Scheduler in the File menu FaxFinder Client Software Configuration Descriptor Indicates when each outgoing fax was sent Shows the organizational affiliation Sending a Fax Quick Version FaxFinder Client Software Operation Click Send Fax At the FaxFinder Send Fax screenClick Add Recipient Sending a Fax Page Page Page Page Page Scheduling Fax Transmissions Re-Sending a Failed Fax Putting Pending Faxes on Hold and Rescinding the Hold Page Page Canceling a Fax Setting Fax Retry Number and Interval Sending One Fax Containing Multiple Documents Page Forwarding a Fax Page Receiving a Fax Page Frequently Used Commands Toolbar Icons Using the Multi-Tech Tiff ViewerPage Page Page Page Importing Fax Images into Other Application Programs Setting Up Your Address Book Manually 100 Synchronization Procedure Setting Up Your Address Book by Synchronizing with OutlookWhat Synchronization Means 101 102 103 104 Using Stock Cover Pages 105 106 107 108 109 110 Creating or Modifying Cover Page StylesCreating New Cover Page Templates 111 112 113 Send Fax screen 114 115 116 Shape Cursors 117 118 Modifying Existing Cover Page Templates 119 120 121 122 123 124 Cover Page Generator Menu/Icon Command DescriptionsFile Menu 125 Edit MenuInsert Menu 126 Deleting objects 127 View Menu 128 Settings Menu 129 Reporting Failed Faxes to the Administrator 130 Fax Log Email Messages Front Panel LEDs Dealing with Failed Fax Reports Possible Solutions to Fax Failure ProblemsFailure Analysis Factors to Consider 132 133 Installing Device Manager Software Device Manager Command Summary Access to CommandsOperation Applicability of Device Manager Edit Menu 135 136 Opening the Device Manager Software 137 Device Manager Main Screen 138 Main Screen Menu or Column Description 139 For Unassigned Number, AdministratorDevice Manager Edit Menu 140 Synchronizing Phonebooks 141 142 Adding Devices 143 Right-Click Menu for Selected FaxFinder Device 144 Deleting a Device 145 Saving a Configuration 146 Restoring a Configuration 147 Updating Firmware 148 Setting Phone Book SharingViewing Properties 149 FaxFinder Modem Firmware UpdateFirmware Updating Process Detailed 150 151 Click Start Update 152 153 FaxFinder Server Firmware Update 154 155 156 Uninstalling or Reinstalling the Device Manager Software 157 158 159 What if I cant see the web page for my FaxFinder ?Then type ping 192.168.2.1 and press Return 160 No email message after mail server setup cont’d 161 What if the modem doesnt answer a call on the did line? 162 CFR Part 68 Telecom 163 CFR Part 15 RegulationFax Branding Statement 164 Canadian Limitations NoticeIndustry Canada 165 Weee Statement 166 Warranty, Service Repair 167 Repair Procedures for International Distributors