Chapter 7: Server Operation
Dealing with Failed Fax Reports
Occasionally clients will receive email messages from the FaxFinder that pertain to faxes that have failed partially or entirely. That is, some or all of the intended pages of the fax may arrive in a form that cannot be read. Each
The modem log file contains information about the “conversation” between the sending modem and the FaxFinder’s receiving modem. This information may be valuable to the FaxFinder administrator in protecting the fax system and preventing future errors.
As FaxFinder administrator, you should instruct FaxFinder clients to forward the modem log file from any failed messages directly back to you.
Failure Analysis: Factors to Consider
When analyzing the modem log files from failed faxes, you should consider these questions:
•Is this failure a
•Are many failures coming from a particular fax machine or from a particular brand or model of fax machine? If so, then check the MultiTech web site for applicable firmware updates to the FaxFinder (whether to either or both of its modems or to the unit’s
Possible Solutions to Fax Failure Problems
•Lower the incoming baud rate for received faxes.
•Turn off error correction for received faxes.
•Check
•Call
FF110 FaxFinder Fax Server Admin User Guide | 132 |
