Manuals / Multi-Tech Systems / Computer Equipment / Scanner

Multi-Tech Systems FF110 manual What if the modem doesnt answer a call on the did line?, 161

Models: FF110

1 167

Download 167 pages 44.61 Kb

Page 161

Chapter 9: Troubleshooting

3. What if the modem doesn't answer a call on the DID line?

REMEDY. Use this procedure if DID Modem Configuration cannot be confirmed (that is, if during a test call to one of the system's DID phone numbers, you fail to see the "Waiting for Connect" State in the Current Status: DID Modem screen and if you fail to hear modem dialup/negotiation tones -- both the state and the sound must be observable).

A. Situate yourself in a place where you can see the FaxFinder unit and, simultaneously, use a phone on a regular POTS line.

B.From that ordinary POTS phone, dial one of the DID phone numbers that is active in the system.

C.As the call is completed, watch the LEDs on the front panel of the FaxFinder unit.

If the DID LED remains off, then there is probably a telephony problem. That is, the DID phone line has not been activated or configured properly. Call the telephone company.

If the DID LED comes ON, then there is something wrong with the FaxFinder software. Call MultiTech Tech Support (1-800-972-2439).

4. What if I don't get the email to me of the test fax that I sent?

REMEDY. Check the Current Status: DID Modem screen while the fax is in progress to see if it goes through the following states: Waiting for Connect, Negotiating, Receive Page n, Post Page Processing. If it does, then check the Fax Log screen to see what the FaxFinder thought had happened. Also check the Pending Msgs status on the Current Status screen and Email Status to see if it has No Errors. Based on these indications perhaps a solution can be found, if not contact our tech support.

Multi-Tech Systems, Inc.

FF110 FaxFinder Fax Server Admin User Guide

161

Image 161

Multi-Tech Systems FF110 manual What if the modem doesnt answer a call on the did line?, 161

Contents

FaxFinder FF110 Patents CopyrightTrademarks World Headquarters Multi-Tech Systems, IncTable of Contents Faxfinder Client Software Configuration Troubleshooting Product Description Product FeaturesPrerequisite Ordering the did Line Safety WarningsParameter TelcoDistributing Documents to Client Users Technical SpecificationsRelated Manuals Our Sample System System OverviewPstn County Clerk’s Office Receiving a Fax, Server Perspective RMC Gets a FaxSystem Overview County Clerk’s Office Sending a Fax, Server Perspective RMC Sends a FaxSample Client Setup Gus, the RMC Controller System Overview Fax Message Components How the FaxFinder’s outgoing fax Comes togetherWe Supply Server InstallationConnect FaxFinder to AC Outlet You SupplyConnect FaxFinder to did Line Connect FaxFinder to Pots LineConnect FaxFinder to Ethernet Network Do Power-On TestSummary of Configuration Data Part B Configuring the FaxFinder ServerWindows XP Setting Admin PC to Startup IP AddressLogging Setting FaxFinder IP Addresses Administration IP ConfigurationGeneral Admin Email Address & did Resetting Admin PC to Its Regular IP AddressSetting Administrative Functions Destination Email Address for Unassigned did Numbers Personal Email Address for AdminDestination Email Address for Pots Line Fax Configuring the FaxFinder’s Inbound did Modem Setting Up the Mail ServerConfiguring the FaxFinder’s Pots Modem Page Page Specifying Admin’s Client Password Changing Admin’s Server PasswordSending Test Fax from Fax Machine to FaxFinder Assigning did Numbers to Network Clients Phone Book Name Home Screen FaxFinder Server Software ScreensLogin Screen Fax Log Screen Command Buttons DescriptionFax Log Screen Field Definitions Column Values Description Fax Details Screen Field Definitions Values Description Fax Details ScreenFax Details Screen Field Definitions Values Description Current Status Screen Did Modem fields group Page Help Screen Logout OptionAdministration Screen N.n IP address of the fax server For n = URL Time Configuration FieldsClick on this button to re-boot the server Reset Unit FieldsPhone Book Screen FaxFinder Server Software Screens FAX ID Modem Configuration Screen did ModemFaxFinder Server Software Screens FaxFinder Send Fax screen Modem Configuration Screen Pots ModemFaxFinder Server Software Screens Password Administration Screen Installing FaxFinder Client Software FaxFinder Client Software ConfigurationPage Page Page Page Associating Client with Specific FaxFinder Units Page Dis-Associating the Client from a Specific FaxFinder Unit Sending Test Fax Disabling and Re-Enabling a Client’s FaxFinder ServiceFaxFinder Fax Client Software Menu Command Definitions Not currently supported. See User Guides Help menu commandsDescriptor Selecting Ê Pause Scheduler in the File menu FaxFinder Client Software Configuration Descriptor Indicates when each outgoing fax was sent Shows the organizational affiliation Sending a Fax Quick Version FaxFinder Client Software OperationClick Send Fax At the FaxFinder Send Fax screenClick Add Recipient Sending a Fax Page Page Page Page Page Scheduling Fax Transmissions Re-Sending a Failed Fax Putting Pending Faxes on Hold and Rescinding the Hold Page Page Canceling a Fax Setting Fax Retry Number and Interval Sending One Fax Containing Multiple Documents Page Forwarding a Fax Page Receiving a Fax Page Frequently Used Commands Toolbar Icons Using the Multi-Tech Tiff ViewerPage Page Page Page Importing Fax Images into Other Application Programs Setting Up Your Address Book Manually 100 Synchronization Procedure Setting Up Your Address Book by Synchronizing with OutlookWhat Synchronization Means 101102 103 104 Using Stock Cover Pages105 106 107 108 109 110 Creating or Modifying Cover Page StylesCreating New Cover Page Templates 111 112 113 Send Fax screen114 115 116 Shape Cursors117 118 Modifying Existing Cover Page Templates119 120 121 122 123 124 Cover Page Generator Menu/Icon Command DescriptionsFile Menu 125 Edit MenuInsert Menu 126 Deleting objects127 View Menu128 Settings Menu129 Reporting Failed Faxes to the Administrator130 Fax Log Email MessagesFront Panel LEDs Dealing with Failed Fax Reports Possible Solutions to Fax Failure ProblemsFailure Analysis Factors to Consider 132133 Installing Device Manager SoftwareDevice Manager Command Summary Access to CommandsOperation Applicability of Device Manager Edit Menu135 136 Opening the Device Manager Software137 Device Manager Main Screen138 Main Screen Menu or Column Description139 For Unassigned Number, AdministratorDevice Manager Edit Menu 140 Synchronizing Phonebooks141 142 Adding Devices143 Right-Click Menu for Selected FaxFinder Device144 Deleting a Device145 Saving a Configuration146 Restoring a Configuration147 Updating Firmware148 Setting Phone Book SharingViewing Properties 149 FaxFinder Modem Firmware UpdateFirmware Updating Process Detailed 150 151 Click Start Update152 153 FaxFinder Server Firmware Update154 155 156 Uninstalling or Reinstalling the Device Manager Software157 158 159 What if I cant see the web page for my FaxFinder ?Then type ping 192.168.2.1 and press Return 160 No email message after mail server setup cont’d161 What if the modem doesnt answer a call on the did line?162 CFR Part 68 Telecom163 CFR Part 15 RegulationFax Branding Statement 164 Canadian Limitations NoticeIndustry Canada 165 Weee Statement166 Warranty, Service Repair167 Repair Procedures for International Distributors