159 | Multi-Tech Systems FF110 guide

Chapter 9: Troubleshooting

Chapter 9 – Troubleshooting

1. What if I can't see the web page for my FaxFinder ?

REMEDY: Is the status LED on the FaxFinder unit blinking? If not, then the unit is either malfunctioning or not turned on. If the Status LED is blinking, then verify that the Admin PC is actually on the same subnet as the FaxFinder and that it can be “pinged.”

Launch a Command Prompt.

(In WinNT, go to Start Programs Command Prompt.

In WinXP, go to Start All Programs Accessories Command Prompt. In Win2000, go to Start Programs Accessories Command Prompt.)

Type ipconfig to verify that the Admin PC’s IP address is in the same network as the FaxFinder’s IP address.

Then type ping 192.168.2.1 and press Return.

If the FaxFinder unit does reply to the ping and you are still unable to view the FaxFinder web page, then call Multi-Tech Tech Support for more assistance (1-800-972-2439).

2. What if I don't get an email when I set the mail server address ?

This pertains to the procedure “Setting Up the Mail Server.”

The email may have failed due to one of four causes:

(A)the name server is unresolvable,

(B)there has been an error with the Server User ID/password,

(C)the mail server cannot be contacted; or

(D)the client PC running the mail software cannot connect to the mail server.

CAUSE A: During transmission, the name server’s address could not be resolved (that is, the FaxFinder unit could not contact your name server).

RESPONSE A: Contact the FaxFinder unit using telnet and try to ping the name server.

telnet 192.168.x.x

user: admin

password: admin

#ping 192.168.y.y (where this is the address of the name server) If the name server ping fails, you must determine why it failed.

The name server may not be contact-able because it is on a different subnet. The name server ping could also fail because the default gateway has been set incorrectly.

If the name server ping succeeds, then try to ping the mail server using its domain name.

# ping mail.ourcompany.com

Multi-Tech Systems, Inc.

FF110 FaxFinder Fax Server Admin User Guide

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Multi-Tech Systems FF110 What if I cant see the web page for my FaxFinder ?, Then type ping 192.168.2.1 and press Return

Contents

FaxFinder FF110 World Headquarters Multi-Tech Systems, Inc CopyrightPatents Trademarks Table of Contents Faxfinder Client Software Configuration Troubleshooting Product Description Product Features Telco Safety WarningsPrerequisite Ordering the did Line Parameter Technical Specifications Related ManualsDistributing Documents to Client Users Our Sample System System Overview Pstn County Clerk’s Office Receiving a Fax, Server Perspective RMC Gets a Fax System Overview County Clerk’s Office Sending a Fax, Server Perspective RMC Sends a Fax Sample Client Setup Gus, the RMC Controller System Overview Fax Message Components How the FaxFinder’s outgoing fax Comes together We Supply Server Installation Connect FaxFinder to Pots Line You SupplyConnect FaxFinder to AC Outlet Connect FaxFinder to did Line Connect FaxFinder to Ethernet Network Do Power-On Test Summary of Configuration Data Part B Configuring the FaxFinder Server Windows XP Setting Admin PC to Startup IP Address Logging Setting FaxFinder IP Addresses Administration IP Configuration Resetting Admin PC to Its Regular IP Address Setting Administrative FunctionsGeneral Admin Email Address & did Personal Email Address for Admin Destination Email Address for Pots Line FaxDestination Email Address for Unassigned did Numbers Configuring the FaxFinder’s Inbound did Modem Setting Up the Mail Server Configuring the FaxFinder’s Pots Modem Page Page Specifying Admin’s Client Password Changing Admin’s Server Password Sending Test Fax from Fax Machine to FaxFinder Assigning did Numbers to Network Clients Phone Book Name Home Screen FaxFinder Server Software Screens Login Screen Fax Log Screen Command Buttons Description Fax Log Screen Field Definitions Column Values Description Fax Details Screen Field Definitions Values Description Fax Details Screen Fax Details Screen Field Definitions Values Description Current Status Screen Did Modem fields group Page Help Screen Logout Option Administration Screen N.n IP address of the fax server For n = URL Time Configuration Fields Click on this button to re-boot the server Reset Unit Fields Phone Book Screen FaxFinder Server Software Screens FAX ID Modem Configuration Screen did Modem FaxFinder Server Software Screens FaxFinder Send Fax screen Modem Configuration Screen Pots Modem FaxFinder Server Software Screens Password Administration Screen Installing FaxFinder Client Software FaxFinder Client Software ConfigurationPage Page Page Page Associating Client with Specific FaxFinder Units Page Dis-Associating the Client from a Specific FaxFinder Unit Sending Test Fax Disabling and Re-Enabling a Client’s FaxFinder Service FaxFinder Fax Client Software Menu Command Definitions Not currently supported. See User Guides Help menu commands Descriptor Selecting Ê Pause Scheduler in the File menu FaxFinder Client Software Configuration Descriptor Indicates when each outgoing fax was sent Shows the organizational affiliation Sending a Fax Quick Version FaxFinder Client Software Operation At the FaxFinder Send Fax screen Click Add RecipientClick Send Fax Sending a Fax Page Page Page Page Page Scheduling Fax Transmissions Re-Sending a Failed Fax Putting Pending Faxes on Hold and Rescinding the Hold Page Page Canceling a Fax Setting Fax Retry Number and Interval Sending One Fax Containing Multiple Documents Page Forwarding a Fax Page Receiving a Fax Page Frequently Used Commands Toolbar Icons Using the Multi-Tech Tiff ViewerPage Page Page Page Importing Fax Images into Other Application Programs Setting Up Your Address Book Manually 100 101 Setting Up Your Address Book by Synchronizing with OutlookSynchronization Procedure What Synchronization Means 102 103 104 Using Stock Cover Pages 105 106 107 108 109 Creating or Modifying Cover Page Styles Creating New Cover Page Templates110 111 112 113 Send Fax screen 114 115 116 Shape Cursors 117 118 Modifying Existing Cover Page Templates 119 120 121 122 123 Cover Page Generator Menu/Icon Command Descriptions File Menu124 Edit Menu Insert Menu125 126 Deleting objects 127 View Menu 128 Settings Menu 129 Reporting Failed Faxes to the Administrator 130 Fax Log Email Messages Front Panel LEDs 132 Possible Solutions to Fax Failure ProblemsDealing with Failed Fax Reports Failure Analysis Factors to Consider 133 Installing Device Manager Software Edit Menu Access to CommandsDevice Manager Command Summary Operation Applicability of Device Manager 135 136 Opening the Device Manager Software 137 Device Manager Main Screen 138 Main Screen Menu or Column Description For Unassigned Number, Administrator Device Manager Edit Menu139 140 Synchronizing Phonebooks 141 142 Adding Devices 143 Right-Click Menu for Selected FaxFinder Device 144 Deleting a Device 145 Saving a Configuration 146 Restoring a Configuration 147 Updating Firmware Setting Phone Book Sharing Viewing Properties148 FaxFinder Modem Firmware Update Firmware Updating Process Detailed149 150 151 Click Start Update 152 153 FaxFinder Server Firmware Update 154 155 156 Uninstalling or Reinstalling the Device Manager Software 157 158 What if I cant see the web page for my FaxFinder ? Then type ping 192.168.2.1 and press Return159 160 No email message after mail server setup cont’d 161 What if the modem doesnt answer a call on the did line? 162 CFR Part 68 Telecom CFR Part 15 Regulation Fax Branding Statement163 Canadian Limitations Notice Industry Canada164 165 Weee Statement 166 Warranty, Service Repair 167 Repair Procedures for International Distributors