Chapter 9: Troubleshooting
Chapter 9 – Troubleshooting
1. What if I can't see the web page for my FaxFinder ?
REMEDY: Is the status LED on the FaxFinder unit blinking? If not, then the unit is either malfunctioning or not turned on. If the Status LED is blinking, then verify that the Admin PC is actually on the same subnet as the FaxFinder and that it can be “pinged.”
Launch a Command Prompt.
(In WinNT, go to Start Programs Command Prompt.
In WinXP, go to Start All Programs Accessories Command Prompt. In Win2000, go to Start Programs Accessories Command Prompt.)
Type ipconfig to verify that the Admin PC’s IP address is in the same network as the FaxFinder’s IP address.
Then type ping 192.168.2.1 and press Return.
If the FaxFinder unit does reply to the ping and you are still unable to view the FaxFinder web page, then call
2. What if I don't get an email when I set the mail server address ?
This pertains to the procedure “Setting Up the Mail Server.”
The email may have failed due to one of four causes:
(A)the name server is unresolvable,
(B)there has been an error with the Server User ID/password,
(C)the mail server cannot be contacted; or
(D)the client PC running the mail software cannot connect to the mail server.
CAUSE A: During transmission, the name server’s address could not be resolved (that is, the FaxFinder unit could not contact your name server).
RESPONSE A: Contact the FaxFinder unit using telnet and try to ping the name server.
telnet 192.168.x.x
user: admin
password: admin
#ping 192.168.y.y (where this is the address of the name server) If the name server ping fails, you must determine why it failed.
The name server may not be
If the name server ping succeeds, then try to ping the mail server using its domain name.
# ping mail.ourcompany.com
FF110 FaxFinder Fax Server Admin User Guide | 159 |
