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Chapter 6: FaxFinder Client Software Operation

Reporting Failed Faxes to the Administrator

Occasionally clients will receive email messages from the FaxFinder that pertain to faxes that have failed partially or entirely. That is, some or all of the intended pages of the fax may arrive in a form that cannot be read. Here is the sequence of events you may encounter and the proper response.

1.The client user receives an email message from the FaxFinder about a partially or wholly failed fax sent to him/her.

2.Advise the sender of the fax to re-send all or part of the fax.

3.If the fax was only partially a failure, then TIFF files for the successful pages will be attached. If any pages of the fax failed, then an additional file will be attached to the email message. It will have a name like modem0modem1_date-time.txt. This is the modem log file.

4.The modem log file contains information about the “conversation” between the sending modem and the FaxFinder’s receiving modem. This information may be valuable to the FaxFinder administrator in protecting the fax system and preventing future errors.

5.The client user should forward the modem log file to the FaxFinder administrator in an email message. The FaxFinder administrator’s email address should be viewable in any fax you have received via the FaxFinder.

Multi-Tech Systems, Inc.

FF110 FaxFinder Fax Server Admin User Guide

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Multi-Tech Systems FF110 manual Reporting Failed Faxes to the Administrator, 129

Contents

FaxFinder FF110 Patents CopyrightTrademarks World Headquarters Multi-Tech Systems, Inc Table of Contents Faxfinder Client Software Configuration Troubleshooting Product Description Product Features Prerequisite Ordering the did Line Safety WarningsParameter Telco Technical Specifications Related ManualsDistributing Documents to Client Users Our Sample System System Overview Pstn County Clerk’s Office Receiving a Fax, Server Perspective RMC Gets a Fax System Overview County Clerk’s Office Sending a Fax, Server Perspective RMC Sends a Fax Sample Client Setup Gus, the RMC Controller System Overview Fax Message Components How the FaxFinder’s outgoing fax Comes together We Supply Server Installation Connect FaxFinder to AC Outlet You SupplyConnect FaxFinder to did Line Connect FaxFinder to Pots Line Connect FaxFinder to Ethernet Network Do Power-On Test Summary of Configuration Data Part B Configuring the FaxFinder Server Windows XP Setting Admin PC to Startup IP Address Logging Setting FaxFinder IP Addresses Administration IP Configuration Resetting Admin PC to Its Regular IP Address Setting Administrative FunctionsGeneral Admin Email Address & did Personal Email Address for Admin Destination Email Address for Pots Line FaxDestination Email Address for Unassigned did Numbers Configuring the FaxFinder’s Inbound did Modem Setting Up the Mail Server Configuring the FaxFinder’s Pots Modem Page Page Specifying Admin’s Client Password Changing Admin’s Server Password Sending Test Fax from Fax Machine to FaxFinder Assigning did Numbers to Network Clients Phone Book Name Home Screen FaxFinder Server Software Screens Login Screen Fax Log Screen Command Buttons Description Fax Log Screen Field Definitions Column Values Description Fax Details Screen Field Definitions Values Description Fax Details Screen Fax Details Screen Field Definitions Values Description Current Status Screen Did Modem fields group Page Help Screen Logout Option Administration Screen N.n IP address of the fax server For n = URL Time Configuration Fields Click on this button to re-boot the server Reset Unit Fields Phone Book Screen FaxFinder Server Software Screens FAX ID Modem Configuration Screen did Modem FaxFinder Server Software Screens FaxFinder Send Fax screen Modem Configuration Screen Pots Modem FaxFinder Server Software Screens Password Administration Screen Installing FaxFinder Client Software FaxFinder Client Software ConfigurationPage Page Page Page Associating Client with Specific FaxFinder Units Page Dis-Associating the Client from a Specific FaxFinder Unit Sending Test Fax Disabling and Re-Enabling a Client’s FaxFinder Service FaxFinder Fax Client Software Menu Command Definitions Not currently supported. See User Guides Help menu commands Descriptor Selecting Ê Pause Scheduler in the File menu FaxFinder Client Software Configuration Descriptor Indicates when each outgoing fax was sent Shows the organizational affiliation Sending a Fax Quick Version FaxFinder Client Software Operation At the FaxFinder Send Fax screen Click Add RecipientClick Send Fax Sending a Fax Page Page Page Page Page Scheduling Fax Transmissions Re-Sending a Failed Fax Putting Pending Faxes on Hold and Rescinding the Hold Page Page Canceling a Fax Setting Fax Retry Number and Interval Sending One Fax Containing Multiple Documents Page Forwarding a Fax Page Receiving a Fax Page Frequently Used Commands Toolbar Icons Using the Multi-Tech Tiff ViewerPage Page Page Page Importing Fax Images into Other Application Programs Setting Up Your Address Book Manually 100 Synchronization Procedure Setting Up Your Address Book by Synchronizing with OutlookWhat Synchronization Means 101 102 103 104 Using Stock Cover Pages 105 106 107 108 109 Creating or Modifying Cover Page Styles Creating New Cover Page Templates110 111 112 113 Send Fax screen 114 115 116 Shape Cursors 117 118 Modifying Existing Cover Page Templates 119 120 121 122 123 Cover Page Generator Menu/Icon Command Descriptions File Menu124 Edit Menu Insert Menu125 126 Deleting objects 127 View Menu 128 Settings Menu 129 Reporting Failed Faxes to the Administrator 130 Fax Log Email Messages Front Panel LEDs Dealing with Failed Fax Reports Possible Solutions to Fax Failure ProblemsFailure Analysis Factors to Consider 132 133 Installing Device Manager Software Device Manager Command Summary Access to CommandsOperation Applicability of Device Manager Edit Menu 135 136 Opening the Device Manager Software 137 Device Manager Main Screen 138 Main Screen Menu or Column Description For Unassigned Number, Administrator Device Manager Edit Menu139 140 Synchronizing Phonebooks 141 142 Adding Devices 143 Right-Click Menu for Selected FaxFinder Device 144 Deleting a Device 145 Saving a Configuration 146 Restoring a Configuration 147 Updating Firmware Setting Phone Book Sharing Viewing Properties148 FaxFinder Modem Firmware Update Firmware Updating Process Detailed149 150 151 Click Start Update 152 153 FaxFinder Server Firmware Update 154 155 156 Uninstalling or Reinstalling the Device Manager Software 157 158 What if I cant see the web page for my FaxFinder ? Then type ping 192.168.2.1 and press Return159 160 No email message after mail server setup cont’d 161 What if the modem doesnt answer a call on the did line? 162 CFR Part 68 Telecom CFR Part 15 Regulation Fax Branding Statement163 Canadian Limitations Notice Industry Canada164 165 Weee Statement 166 Warranty, Service Repair 167 Repair Procedures for International Distributors