Multi-Tech Systems FF110 - page 160

Chapter 9: Troubleshooting
Multi-Tech Systems, Inc. FF110 FaxFinder Fax Server Admin User Guide 160
No email message after mail server setup (cont’d)
If pinging the mail server by its domain name fails, then try pinging it by using its IP
address (if this can be determined). If you succeed in pinging the mail server by its IP
address but yet it cannot be pinged via its domain name, then the name server is not
functioning correctly.
If the mail server can be pinged neither by its domain name nor by its IP address, then
consider item C below.
CAUSE B: There has been an error with the SMTP server ID/password. In the Administration:
SMTP Configuration screen of the FF110 Server software, the “Server User ID” and
“Password” fields must be set to fit your mail server (the Server User ID/Password fields
must be correctly specified if the mail server requires authentication; the Server User
ID/Password fields must be left blank if the mail server does not require authentication).
Furthermore, the mail server itself must be set for either “Plain” authentication or “Login”
authentication, which are the authentication types supported by the FaxFinder. This
“ServerUser ID” and Password allow authentication so that the FaxFinder can send
emails. If authentication is required and these fields are left blank, then the error “SMTP
Authentication Error” will appear on the Current Status screen in the “Email Status”
field. If authentication is not required and these fields are filled in, then an error will also
occur.
RESPONSE B: Determine whether your mail server requires authentication or not. If not, be sure that
the Server User ID and Password fields of the Administration: SMTP Configuration
screen are left blank. If your mail server does require authentication, be sure that its
authentication is of either the “Plain” or the “Login” type and that the correct values have
been entered in the Server User ID and Password fields of the Administration: SMTP
Configuration screen.
CAUSE C: The mail server is not running or cannot be contacted from the FaxFinder unit.
RESPONSE C: Verify that the mail server is running by sending an email to yourself using your email
software.
If you cannot send an email to yourself using your email software, then the mail server is
not running and you should find out why.
If you can send an email to yourself using the email software, then there is a problem
between your mail server and the FaxFinder unit. Call Multi-Tech Tech Support (1-800-
972-2439).
CAUSE D: The client PC running the mail software cannot connect to the mail server.
RESPONSE D: If you, as a client, cannot send yourself an email, then contact your administrator; there
may be a problem with your mail server.