Understanding Norstar PC Console

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Norstar PC Console is a client/server software application that consists of the following three interrelated programs operating together under a Windows operating systems:

•Server program. Refer to Server program on page 5

•Attendant program. Refer to Attendant program on page 5

•Reports program. Refer to Reports program on page 6

Server program

The Server program communicates with your Norstar Integrated Communication System (ICS) initiating Norstar telephone functions such as transferring calls, placing calls on hold and parking calls.

The Server program talks with one or more Attendant programs. An Attendant program can be either on the same PC as the one with the Server program or on a separate PC connected via

aLocal Area Network (LAN). The Server program receives:

•notification of all incoming calls

•status changes of all telephones attached to the Norstar ICS

The Server program collects and manages call-processing information in a database that can be used for reporting purposes.

Attendant program

The Attendant program has an easy-to-use graphical user interface. The Attendant main window displays information about incoming callers and includes a Company Directory with employee names, telephone status (such as on-hook, off-hook, do not disturb and call forward) and personal status (None, Not at desk and Out of office). The Directory can be searched from the Attendant main window.

Attendant PCs can be either main, assistant, overflow or backup. For more information, refer to Types of attendant setups on page 13 . Incoming calls can be transferred to an extension, a voice mailbox or to an external number.

Your company can be set up with more than one attendant. Norstar PC Console can also be set up to provide call coverage for assigned groups of employees. In this setup, you are notified of calls to assigned employees and can answer calls when those employees cannot.

P0887496 01

Norstar PC Console 1.1 User Guide

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Nortel Networks P0887496 01 manual Server program, Attendant program
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P0887496 01 specifications

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