Getting started 15

When the attendant needs to leave the position, the backup attendant position can be

activated by using the OUT button, , on the Attendant main window. This button indicates that the attendant is no longer present at the station and that all calls should be diverted to the

specified position. After clicking , the attendant can complete the calls currently in

progress on the Attendant main window. New calls are displayed at the absent attendant’s PC, but are also presented to the backup attendant’s PC. Even though the attendant is out, the Attendant program is still able to process calls, if required.

To set up the backup attendant:

1.On the Options tab on the Options dialog box, click the Extension box in the Redirect calls to group box.

2.Type the backup attendant’s extension number.

3. Select I am Out to control call redirection by

on the toolbar of the Attendant

main window.

Overflow attendant setup

An overflow attendant receives calls that have been redirected from some other attendant position as a result of more incoming calls than Loop buttons on the other Attendant program. For example, if a main attendant is already handling six incoming calls, the next call would be redirected to the overflow attendant until one of the main attendant’s six Loop buttons is free.

The overflow attendant may also be operating as a main attendant, an assistant attendant or any combination of the attendant types.

Note: As with all Attendant program setups, the Server ID and Attendant extension options have to be set within the Options dialog box. Once this is done, the Attendant program displays all incoming calls that arrive on the attendant’s Norstar telephone.

When you set up an Attendant PC as the overflow, each Attendant PC that was originally set up to receive incoming calls has to be setup to redirect calls to the overflow Attendant PC whenever overflow conditions exist. At each Attendant PC, the overflow feature needs to be activated.

Note: Calls can be redirected to another Norstar PC Console attendant or any Norstar extension.

When the overflow condition (all Loop buttons in use) occurs on the Attendant position, the

Loop overflow icon, , in the Attendant Status Bar is turned on and the overflow call is automatically diverted to the specified extension.

P0887496 01

Norstar PC Console 1.1 User Guide

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Nortel Networks P0887496 01 manual Overflow attendant setup
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P0887496 01 specifications

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