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Nortel Networks P0887496 01 manual Setting up other attendant features

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Getting started 17

Setting up other attendant features

Attendant features for the different setups are configured through the Options dialog box. On the Tools menu, click Options to display this dialog box.

The Options tab is displayed when the Options dialog box first opens. It is divided up into the following group boxes.

Group box	Description

Pop “Call Notification”	sets the Call Notification dialog box to pop onto the
dialog box when	screen.

Restore minimized	sets whether or not the Attendant main window is restored
Attendant screen when	when a call is answered on your extension.

Redirect calls to	sets the overflow or backup attendant.

Server	displays the name of the server. If there is more than one
	server you can manually enter the server name.

Attendant	displays the attendant’s extension. You must manually enter
	this during setup

Transfer Options	disables voice mail and link transfer options.

Table 1: Functions of the Options dialog box group boxes

P0887496 01

Norstar PC Console 1.1 User Guide

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Nortel Networks P0887496 01 manual Setting up other attendant features

Contents

Norstar PC Console User Guide Page Table of contents Chapter Maintaining caller and employee information Chapter Handling callsGlossary Index IiiChapter Generating reports Norstar PC Console 1.1 User Guide About this guide Naming of window components Using the keyboard to navigate around Norstar PC ConsoleConventions Shortcut keys defined on the menus Processing a call with right-click mouse capabilityReferences Installation GuideAttendant program Server programAdvanced software capabilities Norstar PC Console featuresReports program Easy to use, time saving Graphical User Interface GUIAttractiveness of PC compatibility Attendant typesUnderstanding Norstar PC Console Starting the Server program Getting startedClick Close on the Tip of the Day window Shutting down the Server programStarting the Attendant program Checking that the Server and Attendant programs are running Minimizing and maximizing the Attendant main windowShutting down the Attendant program Starting the Attendant program for the first time Initializing and configuring the Attendant programFull-time main attendant setup Types of attendant setupsBackup attendant setup Part-time main attendant setupOverflow attendant setup Assistant attendant setup Setting up other attendant features Save the Attendant program options Notifying the attendant of incoming callsSetting Transfer options for voice mail and linking Setting the Attendant Selected optionGetting started Directory group box Components of the Attendant main windowCaller Information group box Loop buttons Title barMenu bar ToolbarStatus Bar Directory group boxExit Closes the Attendant program Using the menu barFile menu Edit menuTools menu View menuSelected tab Transfer menuOptions… Assigned tabPark Caller menuTransfer to VMail Target menu Help menu Using the toolbarAttendant menu Norstar PC Console 1.1 User Guide View menu Words and colors on Loop buttonsUsing the Caller Information group box Edit Caller Information dialog box Using the call processing area Using the Directory group box Search and edit functions in the Directory group box Edit Employee Information dialog box Full Directory listDirectory list tab views Synchronization iconPerson status icon AssignedSelected Directory list employee and extension informationEmployee Information dialog box. Refer to Maintaining NameExt DepartmentAnswering calls as an attendant Handling callsNorstar PC Console 1.1 User Guide Using the Contacts group box Click Transfer Using the Directory tab viewsUsing the Directory Find box Click the Full, BLF, Assigned or Selected tabEmployee Information dialog box Using the Department boxTransferring a call ICS Parking calls and paging employees Parking, holding and screening callsClick Retrieve Placing and retrieving calls on holdOn the Caller menu, click View Parked Calls Screening calls Linking and Joining calls Contacting employees using Voice CallResponding to a callback that an extension did not answer Handling a callback callResponding to a callback that a called party returned Making a call from the attendant’s extension Managing calls at the employee’s telephone Attendant transfers the call to the Assistant extension Handling calls Creating a new caller record Maintaining caller informationNorstar PC Console 1.1 User Guide P0887496 Finding and editing caller information Working with the Directory list Maintaining employee informationFinding an employee record P0887496 Editing employee information Resetting the Full tab viewCreating a new name for an extension Click Close to close the Edit Employee Information windowAdding notes to employee records Using the Make Caller buttonP0887496 Maintaining caller and employee information Calls by Customers report Report typesExtension Directory report Calls to Employees reportInformation group box Working with the Reports windowDatabase group box Period group box Customer/Employee Employees and customers group boxesAll and Select option buttons List boxCustomers and Employees Selection dialog box Using the Current Database boxCreating and viewing reports Selecting the databaseConsoleServerDB Selecting a report typeSetting the report period To select the Employees or Customers Selecting employees and customers for the reportClearing a date Viewing the report you generated Create Report buttonPrinting a report Generating reports Destination extension Assistant attendantCaller ID CTA Computer Telephony AdapterHookflash External callICS Norstar Integrated Communications System Internal callTarget extension Server programShared system Stand-alone modelGlossary Index Norstar PC Console 1.1 User Guide P0887496 Norstar PC Console 1.1 User Guide P0887496