Glossary

Assistant attendant

The assistant attendant is the telephone attendant who provides call coverage for specific employee(s).

Backup attendant

The Backup attendant receives calls when the main attendant is not available. The main attendant uses the Out button on the Attendant main window to direct calls to the backup attendant.

BLF

This is one of the Directory list tab views. It displays only the phone status and extensions of the employees.

CF

Call Forward

Caller ID

Caller ID is also known as CLID or Calling Line Identification and is provided by your telephone company. When Caller ID is in place, the caller name and number are displayed on incoming calls.

CO

Central Office

CTA - Computer Telephony Adapter

A CTA is the hardware device used to connect a PC to the Norstar ICS, and includes the CTA 100, an external device, and the CTA 150i which is installed in a PC hard drive.

Destination extension

The destination extension is the person’s extension to which a caller (or attendant) is attempting to connect.

DND

Do not disturb

DTMF - Dual Tone Multi Frequency

DTMF is the sound emitted when telephone buttons are pressed.

P0887496 01

Norstar PC Console 1.1 User Guide

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Nortel Networks P0887496 01 manual Assistant attendant, Caller ID, CTA Computer Telephony Adapter, Destination extension

P0887496 01 specifications

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