Nortel Networks P0887496 01 manual Using the Directory tab views, Using the Directory Find box

44 Handling calls

Using the Directory tab views

The tab view area in the Directory group box contains various views of extensions.

To search by Extension or Name:

1.Click the Full, BLF, Assigned or Selected tab.

2.Click the extension, the name or the department of the employee being called in the list. The name and/or extension number now appears in the Target box.

3.Click Transfer.

Using the Directory Find box

Use the Directory Find box to search by name.

To search by Name and place the target extension in the Target box:

1.Position the cursor in the Find box.

2.Type the first letter or letters of the person’s last name or first name, depending on how the employee names were entered. For example, if they were entered “Jane Doe”, type “j”. If they were entered “Doe, Jane”, type “d”.

3.Click Find. All matching names are displayed in a list under the Full tab.

4.In the Directory list box, click the name of the employee being called. The name now appears in the Target box.

5.To restore all names in the Full tab view, click Show All.

After the search result is shown in the Full tab view, the BLF, Selected and Assigned tab views remain unchanged.

Norstar PC Console 1.1 User Guide P0887496 01