6 Understanding Norstar PC Console

Reports program

The Reports program provides information about incoming calls to your company. Reports can help you identify trends and find answers to questions before they become problems. You can request a report from any PC with an Attendant program and view the report in the Reports window or print it on an attached printer.

Norstar PC Console features

There are many features and benefits associated with Norstar PC Console.

Easy to use, time saving Graphical User Interface (GUI)

Norstar PC Console has a GUI that is uncomplicated and uncluttered compared with other attendant consoles, without sacrificing sophisticated features. It is easy to select the correct buttons to process incoming calls and very few key strokes are required for most everyday activities. In fact, answering an incoming call and transferring it to an extension usually requires only two steps: clicking a Loop button to answer the call and double-clicking the icon beside the called party’s name to transfer the call.

The GUI provides you with information at-a-glance about the progress and status of calls. Even before a call is answered, you are provided with advance information about the call and caller, including the caller’s telephone number and the length of time that the caller has been waiting. When calls are transferred back to you, the Attendant main window immediately displays the status of the call.

On-line help is readily available which ensures that Norstar PC Console is easy to learn and to use.

Because performing normal attendant functions is faster with a GUI, your time is freed up to do other tasks.

Advanced software capabilities

Here are some of Norstar PC Console’s advanced software capabilities:

Visual call announcing

Even when a telephone is busy with a call, an attendant

and control

can send caller information to the telephone’s two-line

 

display area. Using display buttons, the person being

 

called can control the call accordingly. This is a unique

 

feature because it means that important calls will not be

 

lost.

Backup attendant

Incoming calls can be quickly and easily transferred to a

 

backup attendant sitting at a different location than the

 

main attendant. This means that the backup attendant

 

does not have to leave his or her own desk to cover for the

 

main attendant.

Overflow attendant

Overflow calls are transferred to an overflow attendant.

 

Consequently, calls will not be lost during busy periods.

Norstar PC Console 1.1 User Guide

P0887496 01

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Nortel Networks P0887496 01 manual Reports program, Norstar PC Console features, Advanced software capabilities
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P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

One of the standout characteristics of the P0887496 01 is its robust architecture, which is tailored to support high-bandwidth applications and enhance overall network efficiency. The device is built to facilitate seamless integration within various network environments, making it an ideal choice for businesses looking to optimize their telecommunications infrastructure.

The P0887496 01 is particularly noted for its advanced signaling capabilities, which enable efficient call processing and management. This characteristic is essential for maintaining quality service in high-demand scenarios, such as in call centers and enterprise communication systems. Furthermore, the device supports a wide range of protocols, ensuring compatibility with diverse systems and enhancing its versatility in various applications.

Another significant feature of the P0887496 01 is its scalability. As businesses grow and evolve, their telecommunications needs often become more complex. Nortel’s commitment to scalability ensures that the P0887496 01 can accommodate expanded service demands without the need for extensive overhauls or replacements, protecting investment over time.

In addition, the device is equipped with robust security features designed to safeguard sensitive data and ensure the integrity of communications. These security measures play a crucial role in today’s cyber-threat environment, where securing customer and corporate information is paramount.

Moreover, the Nortel Networks P0887496 01 is known for its reliability, emphasizing uptime and performance consistency. Businesses can rely on this device for critical operations without the fear of disruptions that can arise from system failures.

Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.
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