Nortel Networks P0887496 01 manual Norstar PC Console 1.1 User Guide

86Index

Configuring

Attendant program 12 ConsoleServer.mdb 75

Contacting employees using Voice Call 50 Contacts box 33, 37

Contacts group box 43 Conventions 2

Copy 24

Creating a new caller record 57 CTA 81

Cut 24

D

Department box 37, 45 Dial DTMF Tones 28 Dial Paste 24 Directory Find box 44

Directory group box 13, 16, 18, 23 Directory list 23, 38, 61

Department column 40 employee information 39 Ext column 40 extension information 39 Name column 40 Notes column 40 sorting information 40

Directory list tab views 38, 39, 44 BLF tab view 39

Full 38 Selected 39

Disable Link Transfer 19

Disable VM Transfer 19 Do Not Disturb 40 DTMF button 30

E

Edit Caller Information dialog box 33, 59 Caller ID Name 33

Caller ID Number 33 Caller Type 33 Close button 34 Company box 33 Contacts 33

Delete Caller button 34 Find button 34 Name box 37

New Caller button 34 New Name button 34 Phone box 33 Record number 33 Save button 34

Edit Employee Information 37

Edit Employee Information dialog box 62 Assistant Extension box 37 Contacts box 37

Department box 37 Voice Mail DN box 37

Edit menu 24

Editing employee information 64 Employee information

editing 64 maintaining 57

Employee Information... 25 Employee record

finding 62

Employee records adding notes to 66

Exit 24 Extension

creating an new name for 65 finding the correct 43

Extension box 15

Extension Directory report 70 Extension, Attendant 12

F

File menu 24 Find button 38

Finding an employee record 62

Finding and editing caller information 60 Finding the correct extension 43

Full tab

Directory group box 18 Full tab view 38

resetting 64 Full-time main attendant 13

G

Generating reports 69

Getting 9

Getting started 9

Glossary 81

Green Loop button 31

Norstar PC Console 1.1 User Guide P0887496 01