Table of contents

Chapter 1

Introduction to Norstar PC Console

1

 

About this guide

1

 

Conventions

2

 

Naming of window components

2

 

Using the keyboard to navigate around Norstar PC Console

2

 

Processing a call with right-click mouse capability

3

 

References

4

Chapter 2

Understanding Norstar PC Console

5

 

Server program

5

 

Attendant program

5

 

Reports program

6

 

Norstar PC Console features

6

 

Easy to use, time saving Graphical User Interface (GUI)

6

 

Advanced software capabilities

6

 

Attractiveness of PC compatibility

7

 

Attendant types

7

Chapter 3

Getting started

9

 

Starting the Server program

9

 

Shutting down the Server program

10

 

Starting the Attendant program

10

 

Minimizing and maximizing the Attendant main window

11

 

Shutting down the Attendant program

11

 

Checking that the Server and Attendant programs are running

11

 

Initializing and configuring the Attendant program

12

 

Starting the Attendant program for the first time

12

 

Types of attendant setups

13

 

Setting up other attendant features

17

Chapter 4

Working with the Attendant main window

21

 

Components of the Attendant main window

21

 

Title bar

22

 

Menu bar

22

 

Toolbar

22

 

Loop buttons

22

 

Caller Information group box

22

 

Call processing area

22

 

Directory group box

23

 

Status Bar

23

P0887496 01

Norstar PC Console 1.1 User Guide

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Nortel Networks P0887496 01 manual Table of contents

P0887496 01 specifications

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