Working with the Attendant main window 39

 

 

BLF

also displays all extensions that are connected to the

 

Norstar ICS. As in Full tab view, the BLF (Busy Lamp Field)

 

tab view includes wireless Companion telephones, Norstar

 

Voice Mail extensions and Hunt group extensions. This view,

 

however, only displays the person status icon, telephone

 

status icon and employee name. This allows more

 

extensions to be displayed at once.

Assigned

displays specific extensions for which an assistant attendant

 

is responsible. Like the Full tab view, the Assigned tab view

 

displays the maximum amount of extension and employee

 

information allowed in the Directory list. Extensions are

 

assigned or removed from the Assigned tab view in the

 

Options dialog box. Refer to Assistant attendant setup on

 

page 16.

Selected

displays a subset of the Full tab extensions. Like the Full

 

tab view, the Selected tab view displays the maximum

 

amount of extension and employee information allowed in

 

the Directory list. Selected extensions are particularly

 

useful when the attendant directs incoming calls to a limited

 

number of extensions and wants to display only those

 

extensions. Extensions are added or removed from the

 

Selected tab in the Options dialog box.

Directory list employee and extension information

Each one of the Directory list tab views contains the following types of employee and extension information.

Note: The first two columns are not labeled and contain icons only, no text.

person status icon

This is the left most column in the Directory list views and

 

does not have a column heading. It may contain an icon or

 

be blank. The person status icon provides an indication of

 

the physical location of the employee. Refer to Search and

 

edit functions in the Directory group box on page 36.

telephone status icon

This is the second column from the left in the Directory list

 

views and does not have a column heading. The telephone

 

icons show the current status of the telephones connected

 

to your Norstar ICS. They also show additional information

 

such as whether the extension is ready to receive calls or

 

has been placed on Do Not Disturb (DND). The telephone

 

icons are:

P0887496 01

Norstar PC Console 1.1 User Guide

Page 45
Image 45
Nortel Networks P0887496 01 Assigned, Selected, Directory list employee and extension information, Person status icon

P0887496 01 specifications

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