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Nortel Networks P0887496 01 manual Managing calls at the employee’s telephone

Models: P0887496 01

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54 Handling calls

Managing calls at the employee’s telephone

Norstar PC Console has features which allow the employees to also manage their calls from their telephones.

Once a call has been routed to an extension, a low-level audible tone alerts the called person they have an incoming call, even if they are on their telephone. The name of the caller appears in the display area of the called party’s telephone for a few seconds.

The called person has six options for managing the call using the three display buttons below the display area of the Norstar telephone. These include:

•talking to the caller

•placing the call on hold

•sending the call to Norstar voice messaging

•joining the call with the current call

•sending the call back to the attendant to ask the caller if they wish to interrupt the current call

•sending the call back to the attendant to be routed to an assistant attendant

Note: Press the Next display button to see more than the first two options that appear.

To talk to the caller:

1.Press the Talk display button to automatically connect with the call or pick up the telephone.

If the telephone is in use, pressing the Talk display button automatically puts the first call on hold and the new caller is connected.

To send the caller to the attendant who asks the caller to hold:

1.Press the Holddisplay button on the telephone. This delivers a pre-set message to the attendant. The attendant asks the caller to hold for the called person and camps the call onto the called person’s extension.

2.The called person sees the call camped onto their telephone and handles the call.

To send the caller to Norstar voice messaging:

1. Press the VM display button on the telephone.

The call is automatically transferred to the called person’s voice mailbox.

To join the caller with another call:

1. Press the Join display button to conference the caller in with your current call.

Norstar PC Console 1.1 User Guide

P0887496 01

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Nortel Networks P0887496 01 manual Managing calls at the employee’s telephone
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P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

One of the standout characteristics of the P0887496 01 is its robust architecture, which is tailored to support high-bandwidth applications and enhance overall network efficiency. The device is built to facilitate seamless integration within various network environments, making it an ideal choice for businesses looking to optimize their telecommunications infrastructure.

The P0887496 01 is particularly noted for its advanced signaling capabilities, which enable efficient call processing and management. This characteristic is essential for maintaining quality service in high-demand scenarios, such as in call centers and enterprise communication systems. Furthermore, the device supports a wide range of protocols, ensuring compatibility with diverse systems and enhancing its versatility in various applications.

Another significant feature of the P0887496 01 is its scalability. As businesses grow and evolve, their telecommunications needs often become more complex. Nortel’s commitment to scalability ensures that the P0887496 01 can accommodate expanded service demands without the need for extensive overhauls or replacements, protecting investment over time.

In addition, the device is equipped with robust security features designed to safeguard sensitive data and ensure the integrity of communications. These security measures play a crucial role in today’s cyber-threat environment, where securing customer and corporate information is paramount.

Moreover, the Nortel Networks P0887496 01 is known for its reliability, emphasizing uptime and performance consistency. Businesses can rely on this device for critical operations without the fear of disruptions that can arise from system failures.

Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.