Nortel Networks P0887496 01 manual Using the Contacts group box

Handling calls 43

2.Answer the call with your company greeting and determine from the caller to whom they wish to speak. If you are answering a call from this number and/or company for the first time, you can enter caller information. For further information, refer to The Edit Caller Information dialog box on page 33. If you are not, refer to Finding the called person’s extension and placing it in the Target box on page 43.

To release or hang up a call:

1. Click . This disconnects the active call and the Loop button becomes idle.

Finding the called person’s extension and placing it in the Target box

Once a call is answered, the next step is to find and click on the called extension, placing it in the Target box.

There are four ways to locate the correct extension when you are ready to process a call, including:

•Using the Contacts group box on page 43

•Using the Directory tab views on page 44

•Using the Directory Find box on page 44

•Using the Department box on page 45

Using the Contacts group box

The Contacts group box is pre-loaded with extension numbers and names of the three most frequently called parties that the caller requests. These caller contacts are listed from most frequently to least frequently called.

To the left of each Contact box is the current person status icon for that contact, and to the right of each Contact box is that person’s telephone status icon.

To transfer a caller to one of the three most frequently called parties:

1.Double-click the telephone status icon. The call is forwarded to that extension.

P0887496 01 Norstar PC Console 1.1 User Guide