Handling calls 47

Parking, holding and screening calls

Norstar PC Console provides you with the capability to screen calls for the called person, to place the calls on hold and to park calls so that the called person can be paged. You can also talk to the employee in intercom mode using Voice Call.

Parking calls and paging employees

The Park/Page feature allows you to place a call on Hold and page the employee. You can also use this method to page an employee when there is no active call

To park a call and page an employee:

1.Place the extension number of the called person in the Target box. If there is no active call and you just want to page an employee, type or place the extension of the person being paged in the Target box.

2.Click . The Page dialog box opens. The Page dialog box shows all parked calls and all page zones so that the called person can be paged.

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3.Click on a call in the Parked calls box and then click on the appropriate zone in the Page zones box.

4.Click Page. The Console Message box appears and a low-level audible tone is emitted by the speakers on the telephones in the selected zone.

5.Speak into the headset or handset (depending on your setup). When finished, click OK.

P0887496 01

Norstar PC Console 1.1 User Guide

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Nortel Networks P0887496 01 manual Parking, holding and screening calls, Parking calls and paging employees

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

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