Nortel Networks P0887496 01 manual Making a call from the attendant’s extension

Handling calls 53

Making a call from the attendant’s extension

As the attendant, you can call any extension within the company as well as any outside number. The telephone number you type in the Target box does not require special characters such as a hyphen, a parenthesis, a blank space or a comma (special characters are ignored). However, to reach special services such as Interactive Voice Response systems (IVR) you may type special characters (*, #, P, and W) in the Target box and these characters can be

dialed using on the toolbar.

To place a call to an extension/outside number:

1.When there is no active call, place an extension or outside number in the Target box.

2.Press Enter on the keyboard. A call is made to the extension/outside number.

To transfer a call to an extension:

1.Place an extension in the Target box when there is an active call.

2.Press Enter on the keyboard. The call is transferred to the extension.

Selecting an entry in the Directory or in the Contacts box also enters the extension number into the Target box. When the Target is an extension, the Person Status icon for that person appears to the left of the Target box, and to the right of the Target is that person’s telephone status icon.

To make a call to an inside extension:

1.Make sure that the number you want to call is displayed in the Target box. You can type the extension in directly or select it from the Directory list. For further information, refer to Using the Directory Find box on page 44.

2.Click or press Enter to make the call.

To make a call to an outside number:

1.Place the cursor in the Target box and type the same digits you would dial if you were using your Norstar telephone.

2.Click or press Enter.

P0887496 01 Norstar PC Console 1.1 User Guide