Glossary 83

Overflow attendant

The overflow attendant receives incoming calls when there are more than six active calls at the main attendant’s PC.

PC

Personal Computer

Server program

The Norstar PC Console Server program supports the Attendant program residing in the PC.

Shared system

A shared system is a Norstar PC Console system in which the Norstar ICS is shared by two or more companies.

Stand-alone model

A stand-alone model is a Norstar PC Console system in which one attendant only manages a business’s incoming calls. There are no assistant attendants, backup attendants or overflow attendants in a stand-alone model.

Target extension

A target extension is the extension number to which you are directing a call.

VM

Voice mail or voice messaging.

P0887496 01

Norstar PC Console 1.1 User Guide

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Nortel Networks P0887496 01 manual Server program, Shared system, Stand-alone model, Target extension

P0887496 01 specifications

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