18 Getting started

Notifying the attendant of incoming calls

There are two ways an attendant can be notified of incoming calls:

•When the attendant is busy working on other activities in Windows, Norstar PC Console is usually minimized on the Windows taskbar. The attendant can be notified of incoming calls with a Call Notification dialog box. The attendant can answer the call by clicking Take on the dialog box or ignore the call, allowing another attendant to answer it.

•When the main window is visible (not minimized), the Call Notification dialog box does not appear. The attendant is notified of an incoming call by a Ringing Loop button.

To activate call notification:

1.In the Pop “Call Notification” dialog box when group box, set the options to either one of the following:

Assigned extension rings - The attendant is notified of calls to the assigned extensions.

or

My extension rings -The attendant is notified when their own extension has an incoming call.

When both check boxes are clear, the attendant is not notified of calls when the main win- dow is minimized.

Automatic restoring of the Attendant main window when a call comes in

The Attendant main window is normally minimized or under another window in a part-time attendant environment. The attendant always has the option to restore the screen by clicking on the Norstar PC Console Attendant button in the Windows taskbar. A quicker method is to set the Attendant main window to restore automatically.

The Attendant program can automatically restore the main window when the attendant’s extension goes off-hook (“active”). This assures the attendant has access to the Attendant main window without having to manually restore it.

To set the Attendant main window to restore automatically:

1.In the Restore minimized Attendant screen when group box, click the Call Answered on Attendant extension check box.

The main window is restored when the attendant uses the extension to make or answer a call.

Save the Attendant program options

1.Click OK to save the changes you made on the Options dialog box or click Cancel if you made no changes or do not want to save the changes. The Attendant options are opera- tional immediately after saving the changes.

Norstar PC Console 1.1 User Guide

P0887496 01

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Nortel Networks P0887496 01 manual Notifying the attendant of incoming calls, Save the Attendant program options
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P0887496 01 specifications

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