Handling calls 51

3.Click . The Loop button label shows Active, and the number in the Target box is tone dialed.

4.Click the Link button to set up a conference call between the incoming call, the outgoing call and the Attendant.

When the conference call is finished, click Release to disconnect from the call.

Note: To disable the Link Transfer button, open the Options dialog box on the Tools menu and select the Disable Link Transfer Option button.

Handling a callback call

There are two types of calls that return to Norstar PC Console:

•a call that was not answered at the extension to which it was transferred

•a call that the called person returned to you for attendant handling

Responding to a callback that an extension did not answer

A callback may be a call that was sent to an extension, not answered and returned to you.

The callback is indicated by .

The Loop button displays attendant messaging including the name and extension from which the call has returned and other call related information. This allows you to personalize the handling of the call.

To respond to a Callback call:

1. Click .

The Caller Information group box shows the information originally displayed so that you can process the call accordingly, such as transfer to Norstar voice messaging, park the call, page the called person, and so on.

P0887496 01

Norstar PC Console 1.1 User Guide

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Nortel Networks P0887496 01 manual Handling a callback call, Responding to a callback that an extension did not answer
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P0887496 01 specifications

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