14 Getting started

Once the settings are completed, the Attendant program displays all incoming calls to the attendant’s telephone which appear on the Attendant main window as a yellow Ringing Loop button. If the attendant’s telephone has been programmed to receive all incoming calls for the company, that is as a main attendant, then the Norstar PC Console Attendant program now also displays those calls.

In order to receive and make calls properly, the Attendant program requires that an extension be associated with the program. The extension must be a valid extension on the Norstar system and should be the telephone located at the attendant’s desk.

To set or change the attendant’s extension number:

1.Click Tools then Options. The Options dialog box appears with the Options tab dis- played.

2.Click the My Extension box in the Attendant group box.

3.Type the extension number of the attendant’s telephone.

Part-time main attendant setup

The part-time main attendant is an attendant that is available to answer incoming calls and also performs additional functions on the PC, such as word processing.

The difference between the full-time main attendant setup and the part-time main attendant setup is that the part-time setup has additional Attendant options selected which allow notification of incoming calls when the attendant program is minimized. Refer to Full-time main attendant setup on page 13 and Setting up other attendant features on page 17.

Backup attendant setup

A backup attendant is an attendant position that receives calls that have been re-directed from another attendant position. The backup attendant can, at the same time, be operating as a main attendant or assistant attendant, or any combination of the attendant types.

Note: As with all Attendant program setups, the Server ID and Attendant extension options have to be set within the Options dialog box. Once this is done, the Attendant program displays all incoming calls that arrive on the attendant’s Norstar telephone. Refer to Setting up other attendant features on page 17.

Each Attendant PC that was set up originally to receive incoming calls must be set up to re- direct the calls to the backup Attendant PC.

Note: Calls can be redirected to another Norstar PC Console attendant or any Norstar extension within the company.

Norstar PC Console 1.1 User Guide

P0887496 01

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Nortel Networks P0887496 01 manual Part-time main attendant setup, Backup attendant setup
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