Nortel Networks P0887496 01 manual Screening calls

Handling calls 49

3.When the active call is placed on hold, the Loop button label changes to Hold and the Loop button color changes to blue.

To place a call on Hold at an active extension:

1.With an active call on the Loop button and the employee’s extension in the Target box,

click . When the active call is camped on the Target box extension (placed on hold at the Target extension), the Loop button becomes idle.

2.The camped call sends a message with tones to the employee either on or off the telephone, indicating a call is camped on their extension.

To retrieve a call on Hold:

1.Click the blue Loop button labeled On Hold. The Caller Information boxes show all of the information related to this call.

2.Respond to the call accordingly.

Screening calls

You can screen calls by talking with the employee first and asking whether they want to talk to the caller.

To screen/transfer a call:

1.Click . The active call goes on hold. The Loop button changes color to blue. The extension rings and a Screened Transfer dialog box appears.

2. Ask the person being called if they can take the call. If the answer is yes, click

and the call is transferred. If the answer is no, perform the following steps.

3.Click Cancel.

4.Click the Loop button on which the call is being held to reconnect with the caller.

5.Process the call accordingly.

P0887496 01 Norstar PC Console 1.1 User Guide