60 Maintaining caller and employee information

Finding and editing caller information

Caller information can be edited at any time and the changes can be saved.

To find caller information:

1.Click Edit in the Caller Information group box on the Attendant main window. The Edit Caller Information dialog box appears.

2.Click . The Find dialog box appears.

The Find dialog box is used to find a caller’s name in the database. When the Find dialog box opens, the cursor is in the Name box.

3. In the Name box, type the first letter or letters of the caller’s last name.

Note: If the caller’s first name is used instead of their last name, type the first letter or letters of the caller’s first name.

4.Click OK or press Enter. The Find dialog box closes.

5.All matching names are displayed in the Name box of the Edit Caller Information dialog box. If there is more than one name, a drop down list appears below the Name box.

6.Click on the caller name you want to edit. The information associated with that caller fills in the Edit Caller Information dialog box.

To edit a caller’s record:

1.Make sure the caller name you want to edit is displayed in the Edit Caller Information dialog box. Position the cursor in the box you want to edit and make the change. Repeat if needed.

2.Click Save to save the changes to the database.

3.Click Close to close the Edit Caller Information dialog box.

Norstar PC Console 1.1 User Guide

P0887496 01

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Nortel Networks P0887496 01 manual Finding and editing caller information
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P0887496 01 specifications

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