Maintaining caller and employee information 61
Note: If you answer a call and then open the Edit Caller Information dialog box without first selecting a name from the Name box list, you must click Edit twice.
To delete an existing caller record:
1.Click Edit in the Caller Information group box on the Attendant main window. The Edit Caller Information dialog box appears.
2.Make sure the caller name you want to delete is displayed.
3.Click 
. The record displayed in the Edit Caller Information dialog box is deleted from the database.
Maintaining employee information
When Norstar PC Console is installed, employee information is extracted by the Server. This information is automatically displayed in the Directory list box in the bottom center of the Attendant main window.
The Directory list box has four different tabs that display lists of employees. They are Full, BLF (Busy Lamp Field), Assigned and Selected. For further information, refer to Search and edit functions in the Directory group box on page 36.
Working with the Directory list
Information in the Directory list appears in ascending order (for example, 1 to 9 or A to Z), and sorting is based on the contents of only one column at a time. When there are different forms of information in the same columns, priority is given in the following order: no information entered (blank), numeric then alphabetic. For example, when you sort a Name column that contains both names and extension numbers, the extension numbers appear before the names.
You can sort Directory information by column in any of the tabbed views by clicking any column heading. For example, to sort the directory by extension, click on the Ext column heading. The listing appears with the extensions in numerical order.
P0887496 01 | Norstar PC Console 1.1 User Guide |
