Maintaining caller and employee information 61

Note: If you answer a call and then open the Edit Caller Information dialog box without first selecting a name from the Name box list, you must click Edit twice.

To delete an existing caller record:

1.Click Edit in the Caller Information group box on the Attendant main window. The Edit Caller Information dialog box appears.

2.Make sure the caller name you want to delete is displayed.

3.Click . The record displayed in the Edit Caller Information dialog box is deleted from the database.

Maintaining employee information

When Norstar PC Console is installed, employee information is extracted by the Server. This information is automatically displayed in the Directory list box in the bottom center of the Attendant main window.

The Directory list box has four different tabs that display lists of employees. They are Full, BLF (Busy Lamp Field), Assigned and Selected. For further information, refer to Search and edit functions in the Directory group box on page 36.

Working with the Directory list

Information in the Directory list appears in ascending order (for example, 1 to 9 or A to Z), and sorting is based on the contents of only one column at a time. When there are different forms of information in the same columns, priority is given in the following order: no information entered (blank), numeric then alphabetic. For example, when you sort a Name column that contains both names and extension numbers, the extension numbers appear before the names.

You can sort Directory information by column in any of the tabbed views by clicking any column heading. For example, to sort the directory by extension, click on the Ext column heading. The listing appears with the extensions in numerical order.

P0887496 01

Norstar PC Console 1.1 User Guide

Page 66 Page 68
Page 67
Image 67
Nortel Networks P0887496 01 manual Maintaining employee information, Working with the Directory list
Page 66 Page 68

P0887496 01 specifications

Nortel Networks P0887496 01 is a pivotal component in the realm of telecommunications, reflecting the company’s legacy in innovation and network management solutions. Nortel Networks, once a giant in the telecom industry, designed the P0887496 01 with features and technologies that cater to the evolving needs of modern communication systems.

One of the standout characteristics of the P0887496 01 is its robust architecture, which is tailored to support high-bandwidth applications and enhance overall network efficiency. The device is built to facilitate seamless integration within various network environments, making it an ideal choice for businesses looking to optimize their telecommunications infrastructure.

The P0887496 01 is particularly noted for its advanced signaling capabilities, which enable efficient call processing and management. This characteristic is essential for maintaining quality service in high-demand scenarios, such as in call centers and enterprise communication systems. Furthermore, the device supports a wide range of protocols, ensuring compatibility with diverse systems and enhancing its versatility in various applications.

Another significant feature of the P0887496 01 is its scalability. As businesses grow and evolve, their telecommunications needs often become more complex. Nortel’s commitment to scalability ensures that the P0887496 01 can accommodate expanded service demands without the need for extensive overhauls or replacements, protecting investment over time.

In addition, the device is equipped with robust security features designed to safeguard sensitive data and ensure the integrity of communications. These security measures play a crucial role in today’s cyber-threat environment, where securing customer and corporate information is paramount.

Moreover, the Nortel Networks P0887496 01 is known for its reliability, emphasizing uptime and performance consistency. Businesses can rely on this device for critical operations without the fear of disruptions that can arise from system failures.

Overall, the Nortel Networks P0887496 01 is an exemplary model of telecommunications technology that incorporates comprehensive features aimed at enhancing network performance, scalability, and security. Its combination of sophisticated signaling capabilities and robust architecture makes it a valuable asset for organizations seeking to improve and modernize their telecommunications infrastructure. As networks continue to evolve, devices like the P0887496 01 remain essential in meeting the demands of contemporary communication strategies.
Top Page Image Contents