12 Getting started

Initializing and configuring the Attendant program

Each PC that has the Attendant program installed must be set up to handle calls either as a full-time main attendant, part-time main attendant, backup attendant, overflow attendant or assistant attendant.

Starting the Attendant program for the first time

Now that the Server program is set up and operational, the Attendant program can be started and set up.

To start and set up the Attendant program:

1.On the Windows taskbar, click Start, point to Programs, and then point to Norstar PC Console.

2.Click Attendant. The Attendant program starts.

3.The first time the Attendant program is started after installation, the Enter Attendant Options dialog box appears.

4.Enter the extension number for the attendant into the Attendant Extension box.

5.If the network has more than one Norstar PC Console Server running, you will need click the Server ID box and enter the Server ID for the server you want to use. The Server ID refers to the Windows TCP/IP host name of the Server PC. For information about how to determine the Server ID, refer to Determining the TCP/IP host name of a Server PC in the Norstar PC Console Installation Guide. If there is only one Norstar PC Console Server running, leave this field blank and the Attendant program automatically connects to that Server program.

6.Click OK. The Tip of the Day dialog box appears over the Norstar PC Console Attendant main window.

Norstar PC Console 1.1 User Guide

P0887496 01

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Nortel Networks P0887496 01 manual Initializing and configuring the Attendant program

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